Branch Manager

About Team Global Express (TGE)

Providing superior customer experiences and operational excellence, Team Global Express (TGE) is Australia’s largest intermodal logistics provider. An Australian-owned business established in 1888, we employ over 10,000 people across multiple locations.

About the role

Join Team Global Express as a full-time Branch Manager – Eastern Creek. Reporting to the General Manager – Palletised Express East Coast, you will be responsible for all aspects of branch operations, including team leadership, safety, performance, resourcing, and customer experience. You will lead a team of approximately 240 people, ensuring operational efficiency, KPI achievement, and continuous improvement across the branch.

Key responsibilities include:

• Lead, coordinate, and hold team members accountable for daily operational activities, ensuring safety, productivity, and customer requirements are met

• Manage labour costs and staffing levels, including time approvals, absenteeism, leave, and performance management

• Oversee customer experience through accurate documentation, professional handling of freight, and service standards

• Liaise with unions, resolve employee issues, and maintain positive industrial relations

• Ensure compliance with all relevant legislation and company policies, including Dangerous Goods, transport regulations, and OH&S

• Manage budgets, KPIs, and financial reporting for branch operations

• Provide coaching, training, and development to staff, including inductions, skill development, and licensing requirements

• Conduct regular inspections, audits, and incident investigations to maintain a safe, compliant, and efficient workplace

• Collaborate with Sales, Finance, HR, and other stakeholders to drive performance and continuous improvement

About you

• Proven ability to lead and manage large, complex teams (3–5 years minimum in branch management or similar roles)

• Strong knowledge of OH&S principles, industrial relations, and compliance requirements

• Experience managing budgets, KPIs, and operational performance

• Excellent leadership, communication, and conflict resolution skills

• Strong analytical, problem-solving, and continuous improvement mindset

• Tertiary qualification in Logistics or related discipline desirable

• Experience in transport or logistics industry, including fleet and warehouse operations

Why Team Global Express?

• Competitive salary and career development opportunities

• Strong focus on safety and operational excellence

• Employee recognition, rewards programs, and wellbeing support

• Opportunities to lead in a secure, growing sector with a national footprint

• Supportive, inclusive, and collaborative workplace culture

If this role excites you and you’re ready to lead a high-performing branch team, we’d love to hear from you!

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.