Reception & Booking Coordinator - #34980

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.

Company Profile:

Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.

Role Overview:

We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.

Key Responsibilities:

• Make inbound/outbound calls and SMS to book in-home appointments with patients.

• Plan appointments by location, using Google Maps to minimise travel time between visits.

• Manage reschedules, cancellations, and no-shows promptly and professionally.

• Keep patient and appointment records accurate and up to date, documenting all actions clearly.

• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.

• Support the team by covering shifts or duties during absences.

• Attend regular meetings with the team and the Reception Manager.

• Collaborate with Pharmacist, Data Entry and Sales Team when necessary.

KPI: (formula-based)

• Number of Inbound Calls

• Number of Outbound Calls

• Number of Booked Appointments

• Number of Cancelled Appointments

Requirements

• More than 2 years of experience in appointment setting.

• Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).

• Strong attention to detail and ability to follow processes consistently.

• Confident, warm phone manner and clear written communication.

• Comfortable working remotely, managing multiple tasks, and meeting performance targets.

Performance Expectations

• KPI/targets-based role (volume + accuracy).

• High responsiveness during shift and strong documentation standards.

Advantageous but not required:

• Experience in working with an AU, US, or UK company

Job Type: Permanent

Employment Type: Full-time, Contractor

Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45PM PH Time), Including a 1-hour lunch break and two 15-minute breaks

Location: Work from home

Industry: Healthcare

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