Nurse Practitioner - Asynchronous Care

Nurse Practitioner - Asynchronous Care | Same-Day Visit Hybrid

Reports To: Clinical Director
Employment Type: Full Time, 1.0 FTE, exempt 
Location: Remote (work must be performed within the United States)
Compensation: $100,000–$115,000 annually

Role Summary

The Async Nurse Practitioner (NP) provides patient-centered clinical support through inbox management, prescription processing, lab review, and urgent visit coverage. This role helps ensure patients receive timely care, safe medication management, and clear communication — while supporting clinical quality and efficiency across IWC.

The NP works primarily in the asynchronous care space, responding to patient messages, handling refills, reviewing critical results, and completing same-day or next-day visits when needed.

Core Responsibilities

Patient Messaging & Care Coordination

• Manage the Coverage Inbox, including patient questions, follow-ups, and symptom messages

• Route messages appropriately and collaborate with clinical team members as needed

• Provide clear, supportive communication and education to patients

Prescription Support

• Review and process asynchronous prescription and refill requests within scope of licensure

• Ensure accuracy, safety, and appropriate documentation

• Help streamline medication access for patients

Lab & Safety Review

• Review flagged and critical lab results

• Ensure timely follow-up, escalation, and documentation of plan of care

Same-Day / Next-Day Visits

• Conduct same-day and next-day visits for urgent needs when inbox issues require direct evaluation

• Support continuity of care by transitioning patients from messaging to visits when appropriate

Work Allocation (Approximate)

• 60% – Coverage Inbox & patient communication

• 20% – Same-Day / Next-Day visits

• 10% – Async prescription processing

• 10% – Just-in-time clinical and project-based work (e.g., critical lab review and follow-up, review of inbound diagnostics)

Qualifications

• Licensure Requirements: Active, unrestricted Nurse Practitioner licensure in a minimum of five (5) U.S. states, including at least one of the following: Texas, New York, or California. Additional state licenses are preferred, with strong preference

• Minimum of 3–5+ years of experience in direct patient care managing women 40+ in all stages of menopause

• Strong HRT and menopause experience treating menopause symptoms with a variety of methods, including both conventional and integrative approaches

• Comfortable working in a fast-paced, asynchronous environment

• Strong communication, organization, and clinical judgment skills

• Telehealth experience strongly preferred

• Asynchronous patient care experience strongly preferred

• Proficiency in using multiple telecommunication platforms and electronic health record (EHR) systems

• Excellent communication and interpersonal abilities, with a patient-centered approach to care

• Commitment to professional growth, continuous learning, and adherence to ethical standards

• Ability to work independently and collaboratively within a multidisciplinary team environment

• Flexibility to adapt to changing technology, regulatory requirements, and organizational priorities

Working Conditions

• Remote/virtual work environment with reliable internet required

• Prolonged periods of sitting and computer use