IT Technology Integrator

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Title: Contractor, LRL L&D – Process Automation & Technology Solutions
Duration: 18 months Contract
Location: Remote

Position Summary
The Client Research Laboratories (LRL) Learning and Development (LRL L&D) Contractor, Process Automation & Technology Solutions role supports the implementation of automation workflows, technology solutions, and AI-enabled tools throughout LRL L&D. Working closely with the Technology Lead and Data Metrics Strategy Lead, this contractor will drive process efficiency through ServiceNow, Power Automate, and Smartsheet solutions while providing technical consultation for learning technology implementations. This role requires cross-functional collaboration with other Learning and Development groups and technology teams to deliver enterprise solutions.

Position Responsibilities
• Develop and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to support learning processes
• Design and build ServiceNow catalog items and workflows for LRL L&D service requests
• Provide ownership and maintenance support of current workflow solutions and SharePoint lists
• Monitor and manage the LRL L&D technology request form, triaging and responding to incoming requests
• Collaborate with internal automation teams to develop and optimize workflow solutions
• Develop AI-powered solutions using Microsoft Copilot, Copilot Agents, Copilot Studio, and Claude
• Create Copilot Agents and custom AI assistants to support L&D operations and learner experiences
• Leverage Claude and Claude Code for development automation and process improvement
• Recommend and implement AI tools to create efficiencies in content generation, data analysis, and learner support
• Stay current with emerging AI technologies and provide recommendations for adoption
• Support Learning Process and Technology team initiatives and technology tool development
• Consult with L&D team members on best solutions for implementing technology to drive efficiency
• Provide project support and technical expertise for learning technology implementations
• Support LMS administration and reporting needs, particularly with SuccessFactors Learning
• Collaborate with enterprise technology teams and IT to ensure alignment with corporate standards and infrastructure
• Manage and maintain content on LRL L&D web servers in compliance with company policies
• Develop and maintain SharePoint sites and knowledge repositories
• Support document, knowledge, and data management initiatives

Qualifications
• Bachelor's degree or higher in Technology Management, Information Systems, Computer Science, or related field
• 3+ years of experience with process automation tools such as ServiceNow, Power Automate, and Smartsheet
• Experience developing ServiceNow catalogs, workflows, and service portal solutions
• Proven experience with Microsoft Power Platform (Power Automate, Power Apps)
• Experience with web server management and content administration
• Demonstrated ability to scope, lead, and deliver technology projects
• Experience implementing or supporting learning technology projects

Preferred Qualifications
• Master's degree in Technology Management, Computer Science, or related field
• Experience with LMS administration and configuration, particularly SAP SuccessFactors Learning
• Experience developing solutions with AI technologies such as Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, and Claude Code
• Experience working in a regulated pharmaceutical environment
• Experience with SharePoint administration and development
• Knowledge of HTML, CSS, JavaScript, JSON, Python, or SQL
• Demonstrated ability to manage multiple projects simultaneously
• Strong problem-solving and communication skills
• Experience working cross-functionally with multiple teams and stakeholders

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued.

Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

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