Supervisor, Reconstruction

Who Is Accuserve:

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of restoration experts, we're redefining how smart, unified, and human experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary:

The Supervisor, Reconstruction, is responsible for providing day-to-day supervision of the Accuserve Reconstruction team. Ensure proper assignment handling, monitor team performance, and guide the team to maintain compliance with established standard operating procedures while achieving overall business goals and metrics.

General Responsibilities

· Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs.

· Support the implementation of processes, policies, and team standards. 

· Role model for delivering an exceptional customer experience every time

· Establish and maintain positive interactions with internal and external stakeholders.

· Assist with overseeing and determining settlement authorizations for team. 

· Monitor the progress of files, claims, tasks, and queues to ensure compliance.

· Adhere to and promote all customer service standards 

· Ensures sales team milestones and metrics are achieved 

· Other duties as required

· Ability to work overtime or flex schedules during high volume and CAT Events is required

Who Is Accuserve:

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of restoration experts, we're redefining how smart, unified, and human experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Job Summary:

The Supervisor, Reconstruction, is responsible for providing day-to-day supervision of the Accuserve Reconstruction team. Ensure proper assignment handling, monitor team performance, and guide the team to maintain compliance with established standard operating procedures while achieving overall business goals and metrics.

General Responsibilities:

· Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs.

· Support the implementation of processes, policies, and team standards. 

· Role model for delivering an exceptional customer experience every time

· Establish and maintain positive interactions with internal and external stakeholders.

· Assist with overseeing and determining settlement authorizations for team. 

· Monitor the progress of files, claims, tasks, and queues to ensure compliance.

· Adhere to and promote all customer service standards 

· Ensures sales team milestones and metrics are achieved 

· Other duties as required

· Ability to work overtime or flex schedules during high volume and CAT Events is required