Key Facts

Remote From:

Full time

English

Hard Skills

Clinical Documentation Medical Device Directive Clinical Research Coordination Sales Development Medical Practice Experience Patient Education And Counseling

Other Skills

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Teamwork
•
Communication

Roles & Responsibilities

Active Medical Assistant license
Strong communication and persuasive skills
Passion for patient engagement and education
Moderate to advanced proficiency in EHR systems

Requirements:

Conduct outbound outreach to support patient adherence and RPM engagement goals.
Educate patients to complete required physiological readings each month.
Perform Interactive Communication calls to assess patient status and support clinical engagement.
Escalate clinical concerns to appropriate care teams and document all patient interactions.

City of Scottsdale

About City of Scottsdale

Located in the beautiful Sonoran Desert, Scottsdale, Arizona, is bordered by Phoenix to the west and the McDowell Mountains on the east. Scottsdale is annually rated among the nation’s most desirable communities to live in, visit and do business. As city employees, we pride ourselves on providing Simply Better Service for a World-Class Community Scottsdale’s vibrant Old Town is considered the finest urban center in Arizona. It is home to more than 90 restaurants, 320 retail shops and more than 80 art galleries. Visit http://oldtownscottsdaleaz.com/ Scottsdale’s McDowell Sonoran Preserve, in the city’s northern reaches, is the largest urban wilderness area in the United States and features more than 60 miles of trails through diverse and scenic desert terrain.

Founded: 2018

Company size: 1001 - 5000

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Job description

Adherence MA Specialist - Bilingual

Patient Experience | Remote
Employment Type: Full-Time
Start Date: April 27, 2026

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

We are seeking a motivated and detail-oriented Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs.

Key Responsibilities

Conduct outbound outreach to support patient adherence and RPM engagement goals.
Encourage and educate patients to complete required physiological readings each month.
Perform Interactive Communication calls to assess patient status and support clinical engagement.
Identify and address barriers to adherence through education and motivational support.
Prioritize outreach based on adherence status and campaign requirements.
Maintain accurate and compliant documentation of all patient interactions.
Escalate clinical concerns or patient issues to appropriate care teams.
Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement.

Qualifications

Required:

Must have an active Medical Assistant license.
Strong communication and persuasive skills.
Passion for patient engagement and education.
Moderate to advanced proficiency in EHR systems.

Preferred:

Experience in a medical or sales-focused role.

Work From Home Requirements

Minimum internet speed of 50 Mbps download / 15 Mbps upload
Hardwired internet connection required
Speed test submission required during the offer process
Private, HIPAA-compliant workspace

Schedules

Monday - Friday 9:00am - 6:00pm EST
Monday - Friday 10:00am - 7:00pm EST
Monday - Friday 11:00am - 8:00pm EST

Training Requirements

All new hires must complete a comprehensive training program:

Duration: Five weeks
Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

$20 per hour base pay

Shift Differentials:

Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.

Additional Compensation:

Sign-On Bonus: $2,000 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
Monthly Bonus Potential: Uncapped ($3,000 - $4,000 average)
5% Bilingual Pay Allowance, if eligible.

Benefits Include:

11 Paid Company Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

Ready to apply?

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