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Member Engagement Contractor – German Language

Key Facts

Remote From: 
Freelance
Expert & Leadership (>10 years)
English, Polish, Dutch, French, German

Other Skills

  • Communication
  • Adaptability
  • Teamwork
  • Detail Oriented
  • Troubleshooting (Problem Solving)

Roles & Responsibilities

  • Experience with member/customer services work
  • Familiar with CRMs
  • Excellent written and oral communication skills in German and English
  • Excellent translation skills translating from English to German

Requirements:

  • Monitor and respond to German-speaking member inquiries in the member-facing inboxes, ensuring prompt and professional support
  • Translate materials into German and review/polish campaign and fundraising content for quality
  • Set up, run, and monitor campaigns in ActionKit (including uploading content, ensuring correct technical specifications, and verifying deliverability and formatting)
  • Support the donor appreciation program, including emailing German donors and gathering motivation for donating

Job description

Summary

Ekō is looking for a Member Engagement Contractor who is fluent in written and spoken German. 

This position will communicate with our German-speaking member base and help us run campaigns against corporations behaving badly. This role will motivate and involve our members in driving action for global economic justice.

This position reports to our Member Engagement Team and operates at the intersection of supporter engagement, donor relations, and fundraising. The individual in this role will primarily focus on answering all inquiries from our German-speaking members in our member-facing inboxes, ensuring that inquiries are handled promptly and professionally and that supporters receive the best possible experience. They will also assist with the implementation of our donor appreciation program.

This role will provide German-language support by editing and reviewing campaign and fundraising materials. They will also set up fundraisers and petitions in both English and German and work in ActionKit to build, proofread, and approve digital mailings.

Prior experience with ActionKit is beneficial but not mandatory, as training will be provided. Familiarity with another CRM, or general comfort with learning new technology, is preferred. 

This is a remote part-time position, requiring 10-20 hours per week for an initial 6-month period, with the possibility of extension. The contract can be undertaken by anyone living between GMT+0 and GMT+3 timezones.  

Please be aware that this is a temporary contracted position with a fixed term, not a salaried core staff role. If you have any questions on what this means, please reach out via jobs@eko.org prior to application. 

A bit about us

Ekō is a global movement of consumers, investors, and workers standing together to hold corporations accountable for their actions and forge a new and sustainable path for our global economy. We are a movement of more than 23 million people, brought together by a global team of ~30 campaigners, fundraisers, product, and operations staff. Our purpose is to challenge corporate power everywhere to put people and the planet over profit. We hold the biggest corporations in the world (and their political allies) to account by mobilising millions of people to take collective action and by building partnerships with on-the-ground activists and organisers. 

We innovate, experiment, and embrace professional and organisational growth. We invest in people and we invest in how we work, because our vision calls on us to build the most effective, global, diverse, and talented team possible.

Scope of work

  • Monitor and respond to our German-speaking members in the member-facing inboxes;
  • Support with the implementation of our donor appreciation program, such as emailing donors in German to express thanks and learn more about their motivation for donating;
  • Translate materials into German;
  • Review and polish campaign materials: Proofread content to ensure quality standards are met;
  • Monitor engagement through CRMs: Set up and monitor campaigns using ActionKit (including uploading content into ActionKit, setting up correct technical specifications, and checking that the emails will be sent to the intended recipients with working links and proper formatting);
  • Analyse results and optimise efforts: Identify successes and areas for improvement.

Skills and experience 

All roles at Ekō require you to be:

  • Dedicated to building a fairer and more sustainable global economy;
  • Able to demonstrate a commitment to building a diverse, equitable, and inclusive work community; 
  • Able to communicate in English (our primary working language at Ekō); and
  • Able to work remotely.

And, this role in particular will require you to:

  • Have experience with member/customer services work;
  • Be familiar with CRMs;
  • Excellent written and oral communication skills, in German and English; 
  • Be super attentive to details;
  • Be savvy with tech; 
  • Quickly catch on to new digital platforms, troubleshoot issues, and use available resources to learn (with support);
  • Keep things organized;
  • Be an awesome team player;
  • Have excellent translation skills and experience translating from written English to German, combined with creative thinking to craft engaging texts;
  • Be keen to learn and develop new skills, be flexible and solutions oriented.

Big plus

We know that no one can possibly have all these skills and experiences – you will likely be able to bring 2 or 3 of the following to our team:

  • Experience using ActionKit or other CRM tools.
  • Experience in digital campaigning and/or fundraising
  • Understand basic data analysis
  • Proficiency detecting patterns in feedback and suggesting how to resolve issues
  • Good sense of how to prioritise member feedback and when to escalate an issue
  • Experience with donation platforms like Braintree, PayPal, and GoCardless
  • Be fluent in French and/or Dutch to help with other translation needs

How to apply

We don’t find cover letters particularly helpful in seeing the way you might fit with this job. Instead, use the form below to upload your resume/CV and your answers to the following three questions in English:

  • Why are you applying for this job? (suggested word limit: 200);
  • Please tell us about a time you have translated between English and German. What made that interesting? How did you go about fully capturing the meaning of what you were translating, beyond a literal translation of the words on the page? 
  • List which of the “Big Pluses” qualifications above you believe you will bring to your work with Ekō, with a few words of explanation.

Applications are scheduled to close on April 6, 2026, but they might close sooner if we receive a sufficient number of applicants. So, it's a good idea to get your application in early!

Applications are only accepted through our website: www.eko.org/about/jobs/

Further details

Compensation is competitive and will be determined based on a combination of experience, seniority, and where you live. (For some context: this position in Germany would pay €37-€42 per hour depending on experience, seniority, and location. In other regions, compensation will be adjusted for local currency and local market rates.) 

We are an equal opportunity employer and are committed to racial equity and social justice.

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