Business Process Analyst - Senior

Overview:

SOFTSWISS is looking for a Senior Business Process Analyst (Process Automation & Operational Efficiency) to join our team.

About Product:

SOFTSWISS Game Aggregator
The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will become part of the System Analytics team and your main focus will be automating internal business processes to improve operational efficiency and reduce operational costs.

This is a great opportunity for someone who enjoys optimizing workflows, driving automation initiatives, and making a real impact on how operations run.

Key responsibilities:

• Requirements management: Write, refine, and adjust business/system requirements based on business needs. Maintain clear traceability between Head of System Analysis inputs and finalized requirements

• Provider integrations: Analyze game providers’ API documentation. Propose enhancements to the Aggregator API to support new provider features and integration scenarios

• Delivery decomposition & alignment: Decompose scope together with the development team so that each part results in a separate, measurable product increment. Formalize and distribute requirements across different product teams

• Documentation & knowledge base: Own and manage the Confluence space structure, ensuring detailed, up-to-date, and easily navigable requirements documentation

• Process improvement: Initiate and maintain team requirement review processes to improve consistency and quality

Required Experience:

• Proven experience in Business Process Analysis / Operational Excellence with a strong focus on process optimization and automation

• Strong understanding and hands-on practice of Agile methodologies

• Strong background in System Analysis, with additional experience in Business Analysis considered a plus

• Self-driven and proactive mindset, with the ability to work independently and take full ownership of deliverables

• Experience in the iGaming / Gambling domain is a strong advantage

• English B1+, Russian B2+

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.