Logo for Sound Decisions

Bilingual CSR (Spanish)

Sound Decisions

Key Facts

Remote From: 
California (USA)
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Customer Service
  • •
    Composure
  • •
    Communication
  • •
    Resilience
  • •
    Active Listening
  • •
    Rapport Building
  • •
    Patience
  • •
    Solutions Focused
  • •
    Detail Oriented
  • •
    Empathy

Roles & Responsibilities

  • 1-2 years of customer service experience; healthcare, transportation, or accessibility support is a plus
  • Fluent in English with clear verbal and written communication
  • Demonstrated empathy, cultural awareness, and patience with elderly or vulnerable customers
  • Tech-savvy with familiarity in CRM systems and messaging platforms; stable internet and a quiet remote setup

Requirements:

  • Provide thoughtful, patient, and solution-focused support via phone, chat, and email
  • Guide users through the booking process and troubleshoot issues with accessibility in mind
  • Build trust with customers through respectful and compassionate communication
  • De-escalate concerns professionally, advocating for the customers' dignity and safety

Job description

Customer Service Representative - Accessibility Support (US Market)

Location: Remote
Employment Type: Full-Time | Shift-based (US Time Zones)

About Us

We are a mission-driven ride-hailing platform dedicated to providing safe, reliable, and accessible transportation for elderly passengers and individuals with disabilities. We believe mobility should be inclusive and customer support should be warm, patient, and empowering.

Position Summary

As a Customer Service Representative, you will be the empathetic voice behind our service helping elderly users and persons with disabilities navigate their transportation needs with ease. You will support the U.S. market, requiring a high level of cultural sensitivity, active listening, and patience.

Key Responsibilities

  • Provide thoughtful, patient, and solution-focused support via phone, chat, and email
  • Guide users through the booking process and troubleshoot issues with accessibility in mind
  • Build trust with customers through respectful and compassionate communication
  • De-escalate concerns professionally, always advocating for the customers dignity and safety
  • Document interactions with attention to detail and accuracy
  • Adhere to assigned U.S.-based schedules and meet performance expectations (e.g., CSAT, AHT)

Qualifications

  • 1 or 2 years of customer service experience; healthcare, transportation, or accessibility support is a plus
  • Fluent in English, with clear verbal and written communication
  • Demonstrated empathy, cultural awareness, and patience, especially with elderly or vulnerable customers
  • Strong troubleshooting skills and emotional resilience in complex or sensitive scenarios
  • Tech-savvy with familiarity in CRM systems and messaging platforms
  • Must have stable internet and a quiet, professional remote setup

Preferred Traits

  • Experience supporting users with assistive technologies
  • A calm demeanor and ability to build genuine human connections, even in short interactions
  • A customer-first mindset that values patience over speed
Ready to apply?
APPLY
·

CSR Coordinator Related jobs

California (USA)CSR Coordinator

Other jobs at Sound Decisions

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.