Key Facts

Remote From:

Full time

English, Spanish

Hard Skills

Data Entry Intake Interview Call Admission Control (VoIP Protocols) Case Management Systems Lead Generation Legal Document Management Case Assessment Client Services Process Improvement Personal Injury Law Remote Administration

Other Skills

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Record Keeping
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Ethical Standards And Conduct
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Microsoft Office
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Computer Literacy
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Professionalism
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Time Management
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Self-Motivation

Roles & Responsibilities

Prior experience working with U.S. law firms is highly preferred.
Bilingual fluency in Spanish and English (C1 certification or equivalent professional experience).
Familiarity with personal injury law.
Excellent verbal and written communication skills in both languages; proficient with case management systems and Microsoft Office.

Requirements:

Client intake and assessment: answer calls, follow up on leads, conduct bilingual intake interviews, and evaluate potential personal injury cases.
Documentation and case setup: enter client data into the case management system, prepare and send sign-up documents, and maintain accurate client records.
Communication and bilingual support: serve as the first point of contact, answer questions about the personal injury process and retainer agreements, and facilitate bilingual communication between clients and the legal team.
Process improvement and compliance: analyze intake metrics, provide insights, and ensure adherence to ethical and confidentiality standards.

CoreBridge Solutions

About CoreBridge Solutions

CoreBridge Solutions, originally rooted in humble beginnings, has grown into a globally renowned leader celebrated for our innovative strategies, steadfast reliability, and deep-rooted understanding of our client's specific needs. What sets us apart from most outsourcing firms is our focus: rather than providing generic virtual assistant services, we specialize in identifying highly skilled talent in specialized professional industries, such as legal, medical, accounting, and lending. Our team operates from a state-of-the-art, Class A office building, which is equipped with top-tier security measures, including biometric access controls. This not only fosters a secure environment but also offers the unique benefit of allowing your entire outsourced team to work collaboratively in one location. Built upon a foundation of seasoned professionals and visionary leaders, we are committed to a client-centric approach. We create bespoke solutions tailored to meet your distinct needs, serving as catalysts for your business growth and success. At CoreBridge Solutions, we don’t just consider ourselves a service provider; we aim to be your trusted partner. We adhere strictly to data protection protocols, make it our business to understand your unique challenges, and are committed to continuous innovation to ensure your ongoing success. Engage with CoreBridge Solutions and witness firsthand how we seamlessly bridge the gap between your aspirations and real-world accomplishments.

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

Work Location: Fully Remote (Must be based in Colombia)
Work Type: Full-Time
Available Shift Options:

Monday to Friday: 7:00 AM – 9:30 AM (Pacific Time), with additional hours on Fridays being a plus.
Saturday and Sunday:
- 7:00 AM – 3:00 PM (Pacific Time)
- 2:00 PM – 10:00 PM (Pacific Time)
- Flexible 8-hour shifts also available.

About CoreBridge Solutions

CoreBridge Solutions is a leader in the U.S. business services industry, specializing in legal support while providing services across financial, medical, and marketing sectors. Operating remotely from Colombia, we empower U.S. law firms with innovative solutions that enhance efficiency and drive superior outcomes. Join our dynamic and supportive team to contribute to meaningful projects while advancing your career.

Job Overview

We are seeking a Spanish Bilingual Legal Intake Specialist – Weekend Shift to join our client intake operations for prestigious U.S. law firms specializing in personal injury cases. This role requires exceptional communication skills, attention to detail, and the ability to assess case eligibility efficiently. You will be a crucial link between potential clients and the legal team, ensuring accurate documentation and fostering strong client relationships.

This role offers the flexibility of choosing a shift that works best for you, including weekend 8-hour shifts and additional weekday hours.

Key Responsibilities

Client Intake and Assessment:
- Answer new intake calls and follow up on pending leads promptly and professionally.
- Conduct intake interviews in Spanish and English, documenting all relevant case details accurately.
- Evaluate and qualify potential personal injury cases based on the firm's criteria.
Documentation and Case Setup:
- Enter client data and case information into the case management system with precision.
- Prepare and send sign-up documents to prospective clients, ensuring timely completion.
- Maintain accurate and up-to-date client records in the system.
Communication and Support:
- Serve as the first point of contact for prospective clients, providing a welcoming and professional introduction to the firm.
- Answer client questions about the personal injury process and retainer agreements.
- Facilitate bilingual communication between clients and the legal team as needed.
Process Improvement:
- Analyze intake metrics and provide insights to improve client intake processes.
- Ensure all workflows adhere to ethical and confidentiality standards.

Qualifications

Prior experience working with U.S. law firms is highly preferred.
Familiarity with personal injury law is a strong advantage.
Bilingual fluency in Spanish and English (C1 certification or equivalent professional experience).
Excellent verbal and written communication skills in both languages.
Proficient in digital technology, including case management systems and Microsoft Office.
Exceptional attention to detail and accuracy in data handling.
Self-motivated, able to work independently, and manage a flexible schedule.

Home Office Setup Requirements

Reliable internet with a minimum of 25 Mbps speeds.
Desktop or laptop with a recent Intel Core i5 processor or above.
Dedicated workspace ensuring privacy and productivity.

Why Join CoreBridge Solutions?

Contribute directly to the success of leading U.S. law firms.
Opportunities for career advancement in a dynamic and supportive environment.
Be part of a company that values innovation and efficiency.
Work from anywhere in Colombia with a schedule that supports work-life balance.

Benefits

Receive performance-related bonuses celebrating significant milestones.
Commitment to a sustainable work-life balance.
Work alongside passionate professionals dedicated to exceeding client expectations.

Work Environment Notice
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

How to Apply
Ready to make an impact? Please fill out the application form and upload your CV in PDF format. Your CV must be submitted in English. We look forward to learning more about you and how you can contribute to our team.