Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Client Solutions & Sales Enablement
Serve as a subject matter expert for Client Solutions, advising sales teams on solution design, Services partner programs, pricing strategies, and SHI service offerings.
Collaborate with sales teams to identify, qualify, and close opportunities through customer environment reviews, refresh initiatives, and cross sell/upsell strategies.
Ensure sales activities are aligned with Client Solutions strategy, margin objectives, and customer outcomes.
Act as a brand ambassador, articulating organizational value and capabilities to customers, partners, and internal stakeholders.
Support formal proposal development and RFP responses as required.
Develop sales strategies with services partners to grow
Partner Management & Governance
Own partner onboarding, compliance, performance management, and ongoing governance.
Evaluate partner coverage and capabilities across service portfolios and identify gaps.
Establish and maintain partner methodologies, standards, templates, and toolsets.
Lead partner reviews, performance tracking, and continuous improvement initiatives.
Serve as the escalation point for partner performance and delivery issues.
Services Delivery Enablement
Support services opportunities through partner scoping and SOW development, as needed.
Partner with Sales, Portfolio Leaders, and Delivery teams to ensure partner readiness and alignment.
Maintain visibility into active partner delivered engagements and delivery health.
Assist in resolving complex delivery challenges to ensure customer satisfaction and service quality.
Operational Excellence & Reporting
Develop and maintain reporting on partner pipeline, active projects, utilization, and revenue.
Maintain a centralized partner database to support efficient partner selection.
Own subcontractor SOW templates, documentation standards, and processes.
Track partner KPIs related to delivery quality, performance, and operational efficiency.
Drive process improvements that support scalability, margin protection, and consistency.
Ensure consistent and accurate use of CRM and internal systems to track engagements, activities, KPIs, and OKRs.
Lead QBRs with assigned Services Partners
Assist with billing in conjunction with finance team
Leadership & Enablement
Lead and develop Partner Management resources; support hiring and onboarding as needed.
Establish performance expectations, career development plans, and operational KPIs.
Train internal stakeholders on partner methodology, engagement models, and standards.
Behaviors and Competencies
Strategic Thinking: Can analyze situations and can lead the development and execution of strategic initiatives.
Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Presentation: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
Skill Level Requirements
The ability to effectively utilize software and platforms that are commonly used in the industry to analyze market trends, forecast sales, and drive business growth. - Intermediate
Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Intermediate
Ability to effectively work and collaborate within a matrix management structure, coordinating across multiple reporting lines and teams to achieve organizational objectives. - Intermediate
Other Requirements
Completed Bachelor’s Degree preferred
5+ years of experience in partner management, services delivery, program management, or operations.
Ability to travel to SHI, Partner, and Customer Events
The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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SHI International Corp.