Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Product Management AIOps (Artificial Intelligence For IT Operations) IT Service Management Go-to-Market Strategy Observability Agile Software Development Analytics Remediation Systems Problem Management Calculus AI/ML Inference Enterprise Architecture Customer Engagement Scalability Product Lifecycle Management Stakeholder Communications Information Technology Management Issue Tracking Asset Management Cloud Computing Change Management Enterprise Network Security Automation Protocols Digital File Management Project Collaboration Incident Management Robotic Automation Software Infrastructure Automation Product Roadmap Management Cross-Functional Collaboration Data-Driven Decision Making Product Analysis Human-Centered Design Customer Engagement Executive Conversations Stakeholder Communications Risk Prioritization

Other Skills

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Public Speaking
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Communication
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Leadership

Job description

About Us:

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

We are seeking a Director of Product Management to lead the strategy and execution of our Agentic IT Service Desk and IT Operations portfolio at Automation Anywhere, the leader in Agentic Process Automation (APA). This role will shape AI-powered, agentic capabilities that transform how enterprises deliver IT Help Desk, Service Management, and IT Operations at scale.

You will bring deep expertise in enterprise IT workflows, strong product leadership, and a passion for applied AI to deliver differentiated solutions that solve real customer pain points and drive measurable outcomes. Your work will push beyond traditional automation toward intelligent, autonomous experiences that redefine modern IT.

Partnering closely with senior engineering, UX, data science, go-to-market teams, customers, and industry analysts, you will play a key role in defining the product vision and market leadership of Automation Anywhere’s Agentic IT solutions.

Who you’ll report to:

This role will report to our VP, Product Management

Location:

Hybrid role with regular onsite work days in our San Jose, CA corporate office required

You will make an impact by being responsible for:

Owning the end-to-end product strategy and lifecycle for Agentic ITSM and ITOps products, from vision and roadmap through execution, launch, scale, and optimization
Defining and driving a multi-year product vision and roadmap aligned with company strategy, customer needs, and market opportunities in ITSM
Partnering closely with engineering, AI/ML, UX, and architecture teams to deliver robust, scalable, and secure agentic solutions in an agile development environment
Translating complex enterprise IT challenges (incident, problem, change, request, asset, remediation, and other workflows) into clear, actionable product requirements
Engaging directly with customers, prospects, and partners to validate product direction, test early concepts, and incorporate feedback into continuous improvement
Serving as the internal and external product evangelist for Agentic ITSM, representing the product with executives, customers, analysts, and at industry events
Collaborating with sales, marketing, customer success, and enablement teams to ensure strong go-to-market execution, positioning, and adoption
Establishing and track data-driven success metrics (adoption, value realization, operational outcomes), using insights to prioritize investments and measure business impact
Communicating product strategy, roadmap progress, and business outcomes clearly to executive leadership and key stakeholders

You will be a great fit if you have:

Bachelor’s degree in Engineering, Computer Science, or a related technical field; advanced degree a plus
10+ years of experience in Enterprise SaaS, ITSM, AIOps, or related enterprise software domains
5+ years of product management leadership experience, including building and scaling complex enterprise platforms
Strong domain expertise in ITSM and IT Operations, including incident, problem, change, service request, observability, and operational automation
Hands-on experience with AI Agents, Generative AI, RAG etc., ideally applied to enterprise or operational use cases that drive measurable customer and business value
Proven ability to define and deliver agentic, AI-powered products that drive measurable customer and business value
Strong technical fluency with enterprise architectures, cloud platforms, integrations, and automation ecosystems
Demonstrated success in owning and driving strategic product roadmaps that balance innovation, customer value, and scalability

You excel in these key competencies:

Exceptional communication skills, with the ability to articulate complex technical and business concepts to executives, customers, and cross-functional teams
Strong product judgment and user-centric mindset, with the ability to map enterprise workflows to intuitive, impactful experiences
Analytical and outcome-driven approach, using data to inform decisions, prioritize initiatives, and measure success
Experience operating in high-stakes environments and engaging directly with senior customers, partners, and executive leadership

The base salary range for this position is $230,000 – $260,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: Enterprise SaaS, ITSM, AIOps, Leadership, B2B Software Solutions, Product Management, APA, GenAI, Agentic Process Automation

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Benefits and perks you’ll appreciate:

Flexible work schedule / remote roles
Unlimited Personal Time Off
12 holidays off per year
4 days volunteer time off per year
Eligible for 4 company Achievement days off per year
Variety of health care and well-being benefits
Paid family/parental leave
We are a designated “Best Place to Work” for 2 years in a row! Learn more here
Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.

At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.