Systems Administrator (L2/L3) – Infrastructure Operations

Role: Systems Administrator (L2/L3) – Infrastructure Operations
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 6-months+
Work Hours: Overlap with CST
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can work from anywhere in India)

Role Summary

We are seeking two experienced Systems Administrators to support enterprise infrastructure operations during U.S. business hours. This role is execution-focused and responsible for day-to-day administration, troubleshooting, patching, monitoring, and operational support across identity, endpoint, virtualization, and security platforms.

This position supports a U.S.-based IT Operations team and must demonstrate strong documentation discipline, security awareness, and escalation judgment.

Core Responsibilities

Identity & Access Administration

• Active Directory user and group lifecycle management
• Entra ID (Azure AD) user administration
• Hybrid identity troubleshooting (AD Connect)
• Group Policy creation and troubleshooting
• Conditional Access support
• MFA issue resolution
• BitLocker recovery key management
• Role-based access control (RBAC) enforcement

Endpoint & Device Management

• Microsoft Intune administration
• Autopilot enrollment & provisioning support
• Device compliance monitoring
• Endpoint troubleshooting
• Patch coordination & verification
• Encryption policy validation

Server & Platform Operations

• Windows Server administration (2016–2022)
• DNS & DHCP management
• File share & NTFS permissions troubleshooting
• Certificate support
• VMware vSphere VM provisioning & maintenance
• Snapshot management
• Resource troubleshooting
• Backup job monitoring & failure remediation

Networking Support

• VLAN troubleshooting
• Switch port diagnostics
• Firewall rule validation (in coordination with network team)
• Wireless SSID/user issue resolution
• Basic packet flow understanding
• Provide L1/L2 support for Fortinet (FortiGate/Switch/AP) and Cisco infrastructure
• Manage ISP circuit outages, including ticket opening and vendor follow-up
• Troubleshoot VPN connectivity (Zscaler, FortiClient, and Site-to-Site tunnels)
• Hands-on experience with FortiOS or Cisco interface

Security Platform Support

• Tanium agent health validation & query execution
• Patch module support
• Zscaler user authentication & policy troubleshooting
• Endpoint encryption verification
• Support vulnerability remediation efforts

ITSM & Operational Discipline

• FreshService ticket ownership (incident, change, problem)
• Change documentation & validation
• Root cause summaries
• Knowledge base updates
• SOP maintenance
• Escalation when appropriate (no silent failures)

Required Qualifications

• 5–8+ years Systems Administration experience
• Strong Active Directory & Group Policy expertise
• Experience with Intune and modern endpoint management
• VMware administration experience
• Windows Server administration
• Working knowledge of Tanium and/or similar endpoint management platform
• Working knowledge of Zscaler or similar secure web gateway
• Intermediate PowerShell scripting
• ITIL familiarity
• Strong written English communication skills

Preferred Qualifications

• Experience supporting multi-site environments
• Exposure to vulnerability management remediation
• Experience working within structured change management processes
• Experience in security-conscious environments
• Documentation-focused mindset

Key Competencies

• Strong troubleshooting methodology
• Sound escalation judgment
• Security-first mindset
• Detail-oriented documentation habits
• Ability to work independently with minimal supervision
• Comfortable operating within defined guardrails and access controls