This is a remote position.
ABOUT ACCESS OFFSHORING:
We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent, we also help Australian businesses implement best practice when it comes to building an offshore team.
ABOUT THE CLIENT:
Our Client is an Australian-owned and operated self-storage provider that delivers storage solutions for individuals, families, and businesses across Australia. The company operates a network of self-storage facilities nationwide and focuses on offering secure, flexible, and accessible spaces to help customers manage their belongings during life changes like moving, decluttering, renovating, or downsizing.
JOB SUMMARY:
This role’s key focus is to aide and assist the operations team in-line with best practices, company policies, and company values to encourage a positive experience for our customers and employees. This role will also assist COO with ad hoc projects and tasks.
KEY RESPONSIBILITIES:
Operations Assistant:
Attend to SiteLink changes and adjustments as required and maintain associated spreadsheets and reports. Including setup/onboarding of new sites.
Update and maintain the RapidStor platform, including the ongoing maintenance of the associated spreadsheet.
Participate in weekly Operations meetings.
Partner with selected sites to assist with debt recovery and offer procedural guidance if needed.
Assist the Operations team with reviewing and approval of documentation for such things as auctions, banking recs etc.
Liaise with multiple departments to update and maintain the Master Document.
Complete audits on a monthly basis and identify compliancy matters for follow up and rectification by sites.
Work closely with sites to help rectify issues raised in monthly audits and achieve a standard of compliance.
Identify and report serious or repetitive breaches of company procedures
Perform any ad hoc duties delegated by Operations Team members.
Assist with, or complete, projects and tasks assigned by COO/Operations Leader
The position holder will be required to uphold our workplace values.
Family: We commit to celebrating achievement and supporting each other in the tough times, knowing each other and being authentic.
Integrity: We believe in being loyal to each other even when they are not present.
Respect: We seek to listen carefully and learn, to be able to support and enable each other, and to have honest conversations.
Friendly, Clear and Confident communication, with the ability to build rapport quickly
Steady under-pressure and able to work at speed and multi-task
Adaptable and well-organised with the ability to think and act on your feet
Highly proficient in the use of computers, and eager to learn and continuously adapt to new systems/ updates
Hungry for continuous improvement, and numbers driven
Create a positive work environment that allows growth and feedback for employees
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