Overview:
Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREENcompany that has a customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution. The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better.
We are looking for a great Service Delivery Project Manager/Coordinator to join our team!
Responsibilities:
- Coordinate resources and third parties/vendors for the flawless execution of projects. Ensure resource availability and allocation. Schedule 1099 contractors via vendor portal.
- Develop project plans to monitor and track progress.
- Provide assistance and logistics support for customers in on physical distribution/logistics/onsite services.
- Communicate internally and externally regarding orders and transportation needs.
- Assist in managing on customer premises resources ensuring positive outcomes
- Learn and use various applications and web-based systems to facilitate shipments both domestically and internationally.
- Communicate effectively with clients to identify needs and provide updates.
- Ensure client satisfaction and foster long-term relationships through consistently delivering beyond expectations
- Coordinate with Compliance Dept. to ensure standards and requirements for all shipment types are met. Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data entries, and other shipment-related documents.
- Obtaining, reviewing, and awarding quotes for shipments and onsite services of varying degrees of scope and scale.
- Conduct regular project reviews and adjust plans as necessary to address challenges and find success
- Support department leader with other tasks and assignments as needed. Provide support for SITAD projects as needed.
- Overlap between the Coordinator and PM roles will occur, necessitating flexibility and collaboration to ensure client success.
- Assist in tracking revenue from Services projects to targets.
- Ensure KPIs are tracked and kept to expected range for Service Delivery
Qualifications:
- Experience in project management, specifically in ITAD or related projects.
- Willingness to learn new workflows and continuous training.
- Working knowledge of international and domestic freight and logistics functions, including how to work with and schedule services and transportation with vendors
- Strong organizational, leadership, and communication skills.
- Ability to manage multiple projects simultaneously and under pressure.
- Demonstrates exceptional attention to detail.
- Familiarity with project management tools and software.
- Possess a positive, team-oriented, and service-based attitude.
- Working knowledge of MS Office Applications.
- Growth mindset and a tenacity to always find a way
EEO – Equal Employment Opportunity
The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)
