Client Success Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Portfolio Growth | Strategic Partnerships | Team Leadership

We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth.

We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution.

You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination.

This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships.

Key Responsibilities

Own Portfolio Performance

You will be responsible for the overall health and growth of your client portfolio.

This includes:

• Driving Net Dollar Retention across accounts

• Expanding existing client relationships

• Identifying opportunities for deeper account penetration

• Forecasting hiring demand across your portfolio

• Monitoring account health and identifying risks early

• Leading renewal and expansion conversations with clients

Strategic Client Leadership

You will serve as the primary relationship owner for your client portfolio.

Responsibilities include:

• Leading strategic conversations with founders and executives

• Conducting quarterly client reviews

• Aligning hiring roadmaps with client budgets and priorities

• Ensuring clients see us as a long-term hiring partner

Team Leadership

You will manage 2–3 Account Managers (Hiring Experts) who:

• Run intake calls

• Manage hiring coordination

• Communicate daily with clients

• Coordinate search execution

Your role is to:

• Set performance expectations

• Review account health weekly

• Coach team members on complex client situations

• Step in during escalations

• Develop team members for senior roles

Skills & Experience

• 6–8+ years in staffing or recruiting agency environments

• Experience managing multiple client accounts simultaneously

• Proven ability to grow client relationships over time

• Strong commercial mindset and business judgment

• Experience leading client-facing team members

What Success Looks Like

• Portfolio revenue continues to grow

• Strong client retention

• Predictable hiring demand across accounts

• Account Managers on your team develop into stronger operators

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets