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Administrative Support Generalist

Key Facts

Fixed term
Entry-level / graduate
English

Other Skills

  • Google Sheets
  • Microsoft Excel
  • Problem Reporting
  • Distributed Team Management
  • Detail Oriented
  • Reliability
  • Communication

Roles & Responsibilities

  • 5+ years in administrative, operations, or systems-support roles
  • Strong data entry, reporting, and system operations skills
  • Experience with finance-adjacent processes (AP/AR, invoicing) and familiarity with ERP/accounting software (e.g., QuickBooks, SAP)
  • Open to candidates based in LATAM, Africa, or Eastern Europe with availability to work during U.S. business hours aligned with the client’s time zone

Requirements:

  • System feeding and data hygiene: perform daily data entry and updates, maintain data accuracy, identify and flag discrepancies, and support ongoing system hygiene across tools and folders
  • Finance operations support (AP/AR backup): register and track invoices, payments, and receipts; support AP/AR workflows; assist with reconciliations and maintain organized documentation
  • HRIS/payroll support: maintain employee/contractor records; support HRIS onboarding/offboarding and payroll reconciliation; ensure data accuracy
  • Administrative documentation support: maintain folder structures, naming conventions, secure storage, and support general admin requests following SOPs to ensure process consistency

Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.


Role Overview

Scale Army is looking for a reliable, detail-oriented Admin Support Generalist (Middle) to support our core operational systems across finance, HR, and internal administration.

This role is execution-heavy, systems-based, and critical to keeping our internal data clean, reconciled, and usable across teams. You will not own strategy — you will own accuracy, consistency, and follow-through.

If you enjoy working with structured systems, keeping records clean, and supporting finance and HR workflows without chaos, this role is for you.

Core Responsibilities

1. System Feeding & Data Hygiene

  • Perform daily data entry and updates across internal systems

  • Maintain system accuracy, consistency, and completeness

  • Identify and flag discrepancies, missing data, or misalignments

  • Support ongoing system hygiene across tools and folders

2. Finance Operations Support (AP / AR Backup)

  • Register and track invoices, payments, and receipts

  • Support Accounts Payable / Accounts Receivable workflows (backup role)

  • Assist with reconciliations between systems and source records

  • Maintain organized documentation for finance review

Tools exposure includes:

  • QuickBooks (or similar accounting systems)

  • Stripe (transactions, payouts, invoice references)

3. HRIS & Payroll Support

  • Register and maintain employee and contractor records

  • Support HRIS updates, onboarding/offboarding data, and changes

  • Assist with payroll reconciliation and validation

  • Ensure personnel data is accurate, up to date, and properly stored

Tools exposure includes:

  • Deel (contractor management, payroll support)

4. Administrative & Documentation Support

  • Maintain folder structures, file naming conventions, and backups

  • Ensure secure storage of operational and personnel documentation

  • Support general administrative requests from Finance & Ops

  • Follow SOPs and contribute to process consistency

Required Skills & Experience

Hard Skills

  • 5+ years in administrative, operations, or systems-support roles

  • Strong experience with data entry, reporting, and system operations

  • Familiarity with finance-adjacent processes (AP/AR support, invoicing)

  • Experience using ERP, accounting, or operational systems (e.g. SAP, QuickBooks, or similar)

  • Solid Excel / Google Sheets skills (filters, formulas, reconciliation work)

  • Comfort working with structured processes and documentation

Soft Skills (Very Important at Scale Army)

  • High attention to detail — accuracy matters more than speed

  • Process-oriented mindset — follows rules, SOPs, and systems

  • Low-ego executor — gets things done without unnecessary friction

  • Reliability & consistency — trusted to handle operational basics correctly

  • Clear communicator — flags issues early, doesn’t hide mistakes

  • Calm under repetition — comfortable with recurring admin tasks

Nice to Have (Not Required)

  • Prior exposure to Deel, Stripe, or QuickBooks

  • Experience supporting remote or distributed teams

  • Background in inventory, operations, or logistics environments

  • English proficiency sufficient for written system use and internal communication

What This Role Is (and Is Not)

This role is:

  • Operational

  • Systems-driven

  • Execution-focused

  • Essential to finance and HR workflows

This role is NOT:

  • Strategic leadership

  • A people-manager role

  • A finance owner or accountant

  • A creative or ambiguous position

Why Join Scale Army

  • Work inside a high-performance, systems-first organization

  • Clear expectations and low politics

  • Stable, long-term role with real operational impact

  • Exposure to modern tools and scalable operations

  • No chaos. No fluff. Just execution.

Application Process:

To be considered for this role these steps need to be followed:

  • Fill in the application form

  • Record a video showcasing your skill sets

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