Customer Operations Coordinator (Remote – PH | Graveyard Shift)

🔑 Key Responsibilities

• Job Monitoring: Track daily technician assignments and job progress via our dispatch system

• Compliance Checks: Ensure each job includes required photos, warranty submissions, and uniform compliance

• Daily Reporting: Send clear Slack summaries of completed jobs and team performance

• Customer Support Coordination: Help with billing follow-ups, reminders, and scheduling issues

• Issue Flagging: Proactively spot incomplete tasks or missed SOP steps and escalate as needed

• Performance Tracking: Maintain logs of wins, issues, and feedback for team performance reviews

• Cross-Team Support: Coordinate with HR, Success, and Ops teams to improve field operations

• Documentation: Keep checklists and status trackers updated and organized
  

🎯 What We’re Looking For

• 1+ year experience in dispatch, operations, or customer support

• Excellent written communication (English)

• Confident using Slack, Google Sheets, and cloud tools

• Strong follow-through and checklist mindset

• Bonus: Experience in remote ops, service teams, or startup environments

• Must be comfortable working graveyard shifts (PH time)

• This is a full-time role and requires availability for weekend coverage as needed.
  

💻 Remote Work Requirements

Applicants must use their own personal equipment and internet connection. We'll ask about:

• Laptop/PC specifications

• Backup internet (e.g. pocket Wi-Fi)

• Backup power source (UPS, inverter, etc.)

• Shift availability

🎁 What’s in It for You?

• Starting at $600/ month Final offer may vary based on skill set, relevant experience, and readiness to own the role

• Raise opportunities for high performers.

• Long-term, remote-first role with growth into senior operations positions

• Tight-knit, process-driven team culture

Sounds like you? Send your applications here