Associate's degree in Human Resources, Risk Management, Occupational Safety, Business Administration, or related field (or equivalent work experience).
3–5 years of experience supporting a workers' compensation program, safety program, HR, risk management, or related function.
Working knowledge of workers' compensation principles, including incident reporting, claim lifecycle awareness, and return-to-work concepts.
Experience collaborating with insurance carriers, third-party administrators (TPAs), or internal claims partners.
Requirements:
Provide day-to-day administrative and operational support of the workers' compensation program and assist in the overall coordination of workers' compensation claims.
Ensure local teams report workers' compensation claims in a timely manner and maintain complete and accurate documentation; guide and support local teams with basic information needed to monitor and manage ongoing claims.
Partner with the Workers' Compensation Manager to collaborate with internal stakeholders (HR, Safety, Operations) and external partners (insurance carriers, TPAs) to identify process improvement opportunities and ensure regulatory compliance, while maintaining confidentiality of medical information and claim data.
Support the development, implementation, and enhancement of return-to-work and light-duty programs; develop, prepare, and distribute workers' compensation reports; coordinate related meetings and training; contribute to ongoing program improvements.
Job description
ABOUT THE ROLE This is not an adjuster role and will not be expected to handle a caseload. The Workers' Compensation Program Specialist is a professional, fully remote role that reports directly to the Workers' Compensation Manager. As a member of the (corporate) Safety team, the Workers' Compensation Program Specialist will provide administrative and operational support to safety professionals located at our (nationwide) distribution centers, develop customized program reporting, communicate program updates/inquiries to our insurance carrier, and identify/support enhancements to the return-to-work program. WHAT YOU WILL DO
Provide day-to-day administrative and operational support of the workers' compensation program.
Assist in the overall coordination of the workers' compensation claims program.
Ensure local teams report workers' compensation claims in a timely manner and maintain complete and accurate documentation.
Guide and support local teams with basic information needed in the monitoring and management of ongoing workers' compensation claims.
Partner with the Workers' Compensation Manager to collaborate with internal stakeholders (HR, Safety, Operations) and external partners (insurance carriers, third-party administrators) to identify process improvement opportunities and ensure regulatory compliance.
Maintain strict confidentiality of employee medical information and workers' compensation claim data.
Support the ongoing development, implementation, and enhancement of return-to-work and light-duty programs.
Assist in continuous program improvement opportunities to ensure a best-in-class workers' compensation program for all associates.
Coordinate and schedule workers' compensation related meetings and training sessions, as needed.
Develop, prepare, and distribute workers' compensation reports as directed by the Workers' Compensation Manager.
Complete additional Safety-related administrative tasks as assigned.
WHAT WE'RE LOOKING FOR
Associate's degree in Human Resources, Risk Management, Occupational Safety, Business Administration, or a related field (or equivalent work experience).
3–5 years of experience supporting a workers' compensation program, safety program, HR, risk management, or related function.
Working knowledge of workers' compensation principles, including incident reporting, claim lifecycle awareness, and return to work concepts.
Experience collaborating with insurance carriers, third party administrators (TPAs), or internal claims partners.
Strong understanding of the importance of timely incident reporting and accurate documentation.
High level of discretion with the ability to maintain confidentiality of medical and claim information.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), with the ability to prepare reports and track program metrics.
Excellent written and verbal communication skills, with the ability to explain workers' compensation processes to non technical audiences.
Strong organizational and time management skills, with the ability to manage multiple priorities in a remote environment.
Ability to work independently while maintaining strong collaboration with cross functional teams.
Preferred Qualifications:
Experience supporting a multi state workers' compensation program.
Familiarity with OSHA recordkeeping basics and the relationship between safety incidents and workers' compensation claims.
Experience assisting with return to work or light duty programs.
Prior experience in distribution, manufacturing, warehousing, or logistics environments.
Experience preparing monthly or executive level reports related to workers' compensation or safety performance.
Knowledge of common workers' compensation systems or incident management platforms (e.g., risk management or TPA portals).
Experience with the handling or oversight of workers' compensation claims in the state of California.
