Experience managing high call volume and high client/account volume
Exceptional verbal and written communication skills, especially over the phone
Requirements:
Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
Assist with selecting and presenting high-quality matches that align with client expectations
Coordinating dates and maintaining ongoing client engagement
Providing coaching and guidance to clients in their dating journey
Job description
Customer Service Representative Location: Remote Compensation: $18.00/hr Employment Type: Full-Time
About Us
It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.
Why Join Us?
Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
No weekends: predictable Monday - Friday schedule
Professional growth opportunities: continued training, mentorship, and advancement
Dynamic, team-oriented environment with performance-based bonuses and prizes
Who We’re Looking For
We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.
The ideal candidate has:
2+ years of experience in customer service
2+ years of remote work experience
Previous experience managing high call volume, high client and/or account volume
Exceptional verbal and written communication skills, especially over the phone
Strong organizational and multitasking abilities with a results-driven mindset
Intermediate knowledge of Microsoft Office and CRM platforms
The ability to handle emotionally sensitive conversations with empathy and professionalism
Your Role & Responsibilities
As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:
Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
Assist with selecting and presenting high-quality matches that align with client expectations
Coordinating dates and maintaining ongoing client engagement
Balancing daily calls and emails to ensure superior client support
Providing coaching and guidance to clients in their dating journey
Work Environment & Office Location This is a remote position
How to Apply
If you are a customer-focused professional with experience working with high-end clientele and want to make a real difference in people’s lives, we encourage you to apply today!
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