Experience Strategist

RxBenefits is looking for a strategist to plan, facilitate and build human-centered design artifacts across multiple customer types.  The role is responsible for working cross-functionally across research, UX/UI design, product, technology and other stakeholders within the organization to set the vision and deliver meaningful customer experiences. As our company grows and embraces cutting-edge technologies, we need someone who desires to make a major impact on all aspects of a customer’s journey.   The successful candidate will be an advocate for the customer and will take a user-centered approach when considering new ideas, products and strategies.

Focus: Member experience and employee experience

Primary Responsibilities

• Creates visions and strategies for user types, leveraging primary and secondary research
• Lead cross-functional teams in design workshops using human-centered and design thinking methodologies
• Ideate and conceptualize future state experiences aligned to product strategies
• Provide clear recommendations and roadmap for implementation
• In partnership with designers and researchers, create strategic design deliverables such as current state journeys, visions of future experiences, and service design blueprints
• Identifies gaps in understanding and creates a strategy to find the information needed to solve the problem (e.g., user research, internal data, competitive analysis)
• Experience in service design strategy and delivery, with the ability to identify and build support for specific improvements throughout the customer journey and see through concepts to fruition 
• Identify new product opportunities and determine product market fit by understanding the users, brand and competitive landscape
• Works with the business to gather the necessary data to make product recommendations and build business cases for new products and services 
• Effectively communicate ideas, information and complex concepts clearly and in a user-centered way, ensuring understanding among different audiences and stakeholders
• Ability to lead multi-disciplinary teams, gaining buy-in for human-centered design and selling the value for the work being done to improve experience 

Requirements

• Bachelor’s degree in marketing, business management, design strategy, or equivalent related work experience
• 5-10+ years of demonstrated product strategy, experience design strategy, or digital strategy experience
• Excellent communication skills, including the proven ability to build executive-level presentations and business cases for funding requests 
• Experience leading multi-disciplinary teams through an entire lifecycle of the human-centered design process 
• Demonstrated ability to think strategically about issues impacting an entire portfolio or business unit 

Preferred Experience

• Healthcare knowledge and experience
• Human-centered design or design thinking certifications
• Master’s degree in business, design strategy, or related field

Based on relevant market data and other factors, the anticipated hiring range for this role is $120,000-$145,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates.  We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most