Key Facts

Remote From:

Anywhere

Full time

48 - 48K yearly

English

Hard Skills

Other Skills

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People Management
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Microsoft Office
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Decision Making
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Planning
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Adaptability
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Communication
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Analytical Thinking
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Strategic Thinking
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor's degree in business, Marketing, or a related field
5-7 years of account management experience in the Data Center Industry
Extensive experience in account management with a proven track record of managing and growing large accounts
Familiarity with CRM software and proficiency in MS Office; ability to track account performance and manage client interactions effectively

Requirements:

Collaborate cross-functionally with internal teams to deliver client solutions and exceed expectations through coordinated, timely execution
Develop and oversee strategic plans to optimize account performance by tracking key metrics, analyzing trends, and identifying opportunities for growth, operational improvement, and enhanced client satisfaction
Negotiate contracts and terms of service with clients, ensuring terms are favorable and mutually beneficial while adhering to company standards
Deliver regular account performance reports to senior management, highlighting key achievements and areas for improvement

Job description

Strategic Account Manager

Position Type: Full-time, Exempt, Salary

Reports to: Senior Director ‑ Supply Chain & Strategic Partnerships

Supervisory Responsibility: Yes

Location: Remote

Company Summary

Stellar Energy provides bespoke state-of-the-art solutions customers build in for optimized performance now, bridging a critical gap in the energy transition towards a better future. In business for over 25 years, we have added efficiency and capacity to customer infrastructure in more than 15 countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Lower emissions for greater sustainability. Hyperscale deployment at the best possible speed to first megawatt. All delivered with a 100% performance test passage rate.

Summary Objective

Strategic Account Manager is responsible for developing, maintaining, and expanding relationships with an organization’s most critical and high-value customers. The role focuses on understanding product portfolio, client business objectives, identifying growth opportunities, and aligning solutions that drive long-term value. Key responsibilities include leading strategic planning for assigned accounts, coordinating cross-functional resources, negotiating contracts, and ensuring exceptional service delivery.

Essential Functions

Collaborate cross-functionally with internal teams to deliver client solutions and exceed expectations through coordinated, timely execution.
Develop and oversee strategic plans to optimize account performance by tracking key metrics, analyzing trends, and identifying opportunities for growth, operational improvement, and enhanced client satisfaction
Negotiate contracts and terms of service with clients, ensuring terms are favorable and mutually beneficial while adhering to company standards.
Deliver regular account performance reports to senior management, highlighting key achievements and areas for improvement
Manage and resolve account issues promptly, ensuring effective escalation and resolution processes that maintain client trust
Develop a deep understanding of clients' markets, industry trends, and competitors to enhance business strategy and service delivery.
Collaborate with marketing and product development teams to tailor services and solutions that align with client needs and expectations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Problem Solving/Analysis.
Strategic Thinking.
Planning and organizing.
Decision Making.
Confidently and positively adapts to changes and challenges
Strong negotiation, conflict resolution and interpersonal skills, with the ability to handle challenging situations professionally and constructively.
Excellent analytical and strategic thinking skills, with the ability to develop actionable insights based on data and market conditions.
Strong presentation, negotiation and facilitation skills, enabling effective communication of value propositions to clients.

Work Environment

This job operates in a office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, talk, or hear. The employee must occasionally lift or move up to 25 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position may require occasional weekend work.

Required Education and Experience

A bachelor’s degree in business, Marketing, or a related field is required, with a minimum of 5-7 years of experience in account management within the Data Center Industry. Advanced degree in Business, Marketing, or a related field.
Extensive experience in account management, with a proven track record of managing and growing large accounts effectively.
Familiarity with CRM software and proficiency in MS office suite track account performance, present account status and manage client interactions effectively.
Demonstrated experience working in diverse cultural and business environments, and skilled in engaging and influencing stakeholders at all organization levels.

Preferred Experience

Multilingual proficiency is highly desirable, enhancing communication with diverse clients and stakeholders.

Work Authorization

Must be authorized to work in the USA.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.