Technical Customer Service Admin with Finnish

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit www.solenis.com

The Technical Customer Service Admin with Finnish plays a crucial role in supporting back-office activities for the Technical Customer Service team. You'll be responsible for managing service requests, ensuring accurate customer invoicing, handling third-party purchase orders, and maintaining master data in SAP. Your primary goal will be to foster positive relationships with customers and sales representatives while ensuring smooth and efficient operations.

Key Responsibilities

Service Requests Management

• Receive and process emergency service requests via email or service forms using Salesforce.

• Create notifications, release service orders in SAP, and handle outbound iDocs.

• Create and update equipment records in SAP and maintain customer master data.

DMR Processing & Invoicing

• Manage debit memo requests (DMRs) to enable accurate customer invoicing.

• Correct invoice errors as needed.

Third-Party Purchase Orders

• Process purchase orders and handle third-party invoicing and payments.

General Administrative Activities

• Update customer contract data and manage equipment master data in SAP.

• Onboard new technicians and third parties.

• Handle additional email requests and ensure data accuracy.

Skills and Competencies

• Education: High school diploma or equivalent (minimum requirement).

• Experience: Ideally minimum 2 years of prior experience in a similar role; Hands-on experience with administrative tasks and customer service.

• Language Skills: Fluent in English and Finnish (both written and verbal).

• Problem-Solving: Uses sound judgment to resolve issues within established procedures.

• Social Competence: Demonstrates a service-oriented attitude and strong interpersonal skills. 

• IT Proficiency: Comfortable using MS Office, SAP, and Salesforce.

• Customer-Centric Mindset: Builds strong relationships and delivers solutions with the customer in mind.

• Communication & Teamwork: Strong communication skills and ability to collaborate in a multilingual, team-oriented environment.

Benefits

• Private medical care by Lux-MED

• Life insurance and Travel insurance

• Employee retirement plan (PPE) after trial period

• Sports card (Multisport) - partially employer-funded

• Employee Assistance Program for Employees and Families

• Company Social Fund (occasional perks like vouchers or holiday co-financing)

How to Apply

Interested? Send us your CV. We look forward to reviewing your application and will reach out if there’s a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

#LI-AR1