HRSC Coordinator Tier 2

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The HR Service Center Coordinator (Tier 2) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 2 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs.  

The anticipated pay range for this role is as follows: : $65,000 - $70,000 annual.  The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent and professional customer service via phone and email channels.

• Act as Subject Matter Expert for Tier 2 Support.

• Research and resolve all questions within a timely manner as defined by SLAs.

• Determine root cause of issues and suggest process improvements.

• Contribute to reporting and analytics of the HRSC.

• Serve as a SME/resource for Tier 1 & 2 teammates.

• Understand and successfully navigate HRIS systems including Workday and Salesforce.

• Understand and clearly articulate and problem-solve HR policies, processes, and procedures.

• Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction.

• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed.

Qualifications

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree preferred

• 2-3 years of experience working in HR Service Center or Customer Service

• 2-3 years of Human Resources experience

• 2-3 years of Workday experience

• 2-3 years of case management experience

• Proficient in Microsoft Suite

PREFERRED EDUCATION & EXPERIENCE

• HR Certification (PHR, SHRM, etc.)

KNOWLEDGE SKILLS & ABILITIES:

• Highly detail-oriented and organized

• Strong verbal and written communication skills

• Excellent problem-solving skills

• Excellent customer service skills

• Strong organization skills

• Ability to work autonomously, as part of a team as well as participate in team projects

• Ability to multitask and work in a fast-paced, deadline-oriented environment

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.