Field Service Technician

JOB TITLE: Field Service Technician (DENTAL XRAY)

Full Time

LOCATION: Nationwide

Prefer Pacific Time Zone or Mountain Time Zone

THE OPPORTUNITY:

Trusted Dental Technologies is the parent-brand formed by the synergistic merger of three market-leading businesses, Renew Digital, Voxel Dental and Global Surgical, that built their reputation on providing class-leading technologies, unmatched expertise, and a commitment to delivering exceptional customer experience. We are adding Technicians to provide excellent customer support and perform on-site installation and service of computers and X-Ray equipment for dental and dental specialty offices. If you enjoy traveling, growing your IT skills, are not afraid to get your hands dirty and find solutions, and enjoy delivering an exceptional customer experience, we welcome you to apply!

Working in a fast-paced environment, you will wear many hats.

As a Field Service Technician you will

Install, Remove and/or Certify Equipment:

• Install panoramic X-ray and cone-beam equipment, along with the related computers.
• Calibrate the equipment to ensure high-quality images and optimum performance.
• Test and remove existing equipment for either purchase for recertification or disposal.
• Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks.
• Conduct performance tests on purchased equipment to ensure proper quality and condition.
• Maintain tools and test equipment properly.
• Have a “handyman acumen” – it is necessary to have the mechanical understanding of construction methods to facilitate the installation of capital equipment, electrical connections, low-voltage connection, and be at ease with using power and hand tools.

Provide Services:

• Deliver on-site or remote technical support for computers and dental imaging equipment.
• Create and maintain necessary technical documentation and procedures.
• Complete required internal, regulatory documentation, and expense reports on time.
• Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods.

Be a resource to our customers:

• Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training.
• Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction.
• Meet health and human services, environmental health and safety and/or other applicable regulatory requirements.
• Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving.
• Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers.
• Assume added responsibilities as asked.

BENEFITS:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits, paid time off, and an environment that celebrates continuous learning and development.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer who promotes diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a diverse range of experiences. All employment is decided based on qualifications, merit, and business need.

WHAT WE ARE LOOKING FOR:The Field Service Technician must be a problem solver, a critical thinker, highly adaptable, and extremely organized. Working in a diverse environment requires you to have strong business acumen, as well as the ability to solve complex problems and a strong mechanical aptitude. You don’t need to be an expert networking technician, but if surfing the internet and sending email is the extent of your computer skills—and that is your willingness to dig deeper—this job isn’t for you. Requirements of the position:

• DENTAL XRAY / XRAY Install experience a must!
• Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand.
• Computer networking knowledge and experience desired
• Proximity to major airport.
• up to 100% travel required: Ability to travel 4 nights per week on average. Occasional weekend and holiday travel are needed. 
• Graduate of electronics/technology program and MSCE or equivalent IT Certification
• Basic skills and comfort level with electrical and electromechanical systems
• Minimum of a Basic IT understanding relative to Operating Systems, networking, etc.
• Understanding of residential and commercial building/construction methods a plus
• Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices.
• Traveling with tools and equipment for installation process will be needed.
• Ability to lift over 100 pounds.
• Valid driver license and ability to obtain a passport if travel outside of the US is necessary.
• Prior military experience is welcomed!