VIP Travel Counselor - After Hours

VIP Travel Counselor – Empower the Future of Travel with Blockskye

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

We are seeking an After Hours VIP Travel Counselor to join our growing team. The ideal candidate will be a highly experienced corporate travel expert who thrives in a fast-paced, independent environment and is passionate about delivering concierge-level service to high-value clients. This role is part of a small, collaborative team that provides critical support during non-standard business hours - including evenings, weekends and holidays - ensuring seamless personalized travel experiences at any time of day.

If you have a proven track record of precision, professionalism, and care in servicing VIP travelers and you’re energized by autonomy, complexity and meaningful client impact then this role is for you!

Responsibilities:

• Provide concierge-level travel consultation for executive level travelers across multiple channels (phone, email, chat), ensuring a seamless, high-touch service that exceeds expectations.
• Accurately manage complex international bookings and exchanges, leveraging native GDS processes (Amadeus) to ensure compliant and cost-effective solutions.
• Operate independently during after-hours coverage shifts, including evenings, weekends and holidays.
• Deliver impeccable attention to detail in all aspects of service, including profile updates, fare selection, ticketing and post-booking support.
• Proactively communicate with travelers, arrangers and teammates to ensure service continuity, accurate trip execution, and aligned expectations.
• Take full ownership of the end to end travel experience - from initial request through trip completion and issue resolution - without the need for micromanagement.
• Support and collaborate closely with peers in a small, highly dependent team environment; adapt to shift changes, share knowledge and support teammates when needed.
• Meet and exceed KPIs related to accuracy, quality and traveler satisfaction.
• Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations.
• Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.

• 5+ years of corporate travel experience, with a strong focus on VIP and executive-level travel services.
• Strong proficiency in native GDS use (Amadeus preferred), including advanced experience with international itineraries, ticketing and exchanges.
• Exceptional oral and written communication skills, with the ability to anticipate traveler needs and provide clear, professional, and personalized consultation.
• Strong problem-solving and decision-making skills, with the ability to address immediate challenges while recommending long-term efficiency improvements.
• Demonstrated ability to manage complex, high-pressure scenarios with professionalism, discretion and care.
• Experience working independently in an after-hours or emergency travel services environment is highly desirable. 
• Proven track record of accuracy, follow-through, and service ownership in a corporate travel setting.
• Flexible availability to work a rotating after-hours schedule, including nights, weekends and holidays.
• Strong collaboration skills in a team-first mindset; committed to supporting peers and contributing to a positive team dynamic.
• Passionate about service and travel, consistently going above and beyond to deliver memorable experiences for VIP travelers.

Why Join Us?

At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.