Community Liaison

Position Summary

The Community Liaison serves as a strategic ambassador for Meridian Health Partners within the assigned market. This role is responsible for developing, strengthening, and sustaining referral and partnership relationships with physicians, hospitals, post-acute facilities, and community stakeholders to support Meridian’s integrated, value-based care model.

The Community Liaison focuses on education, relationship management, and market intelligence, ensuring referral partners understand Meridian’s clinical programs, physician-led approach, and commitment to quality outcomes, regulatory compliance, and patient-centered care.

Essential Duties & Responsibilities

Market Development & Relationship Management

• Establishes and maintains strong, trusted relationships with physicians, advanced practice providers, hospitals, skilled nursing facilities, assisted living communities, home health agencies, and other post-acute partners.
• Serves as a primary point of contact for community partners, ensuring consistent communication, responsiveness, and follow-through.
• Educates referral sources on Meridian’s clinical services and care models.
• Identifies opportunities to expand service lines, improve care coordination, and strengthen alignment with referral partners.

Referral Support & Care Coordination

• Supports timely and appropriate referrals by facilitating communication between referral sources, operations, and clinical teams.
• Works collaboratively with internal teams to ensure smooth onboarding of new facilities, providers, and programs.
• Assists with resolving barriers to referral flow, operational readiness, and service utilization.

Strategic Growth & Market Intelligence

• Conducts ongoing market assessments to identify trends, competitive dynamics, and growth opportunities within the assigned territory.
• Provides feedback and insights to leadership regarding community needs, service gaps, and partnership opportunities.
• Supports the execution of strategic growth initiatives aligned with Meridian’s long-term objectives.

Brand Representation & Community Engagement

• Represents Meridian professionally and ethically at community events, meetings, and industry forums.
• Builds and protects Meridian’s reputation for clinical excellence, transparency, and integrity.
• Promotes a consistent brand message aligned with organizational values and regulatory standards.

Compliance & Professional Standards

• Maintains strict confidentiality of patient, provider, and organizational information.
• Adheres to Meridian policies, procedures, and ethical standards at all times.

Additional Responsibilities

• Participates in internal meetings, trainings, and cross-functional initiatives as required.
• Maintains regular, reliable attendance and flexibility to meet market and organizational needs.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in healthcare, business, marketing, or a related field preferred (relevant experience may substitute).
• Minimum of 1–3 years of healthcare relationship management, market development, or provider-facing experience.
• Experience in post-acute care, value-based care, physician services, hospice, palliative care, or care coordination strongly preferred.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Highly organized, self-directed, and comfortable operating in a fast-growing healthcare environment.
• Proficient with CRM systems, Microsoft Office, and healthcare communication tools.
• Ability to function effectively in an interdisciplinary, physician-led care model.

Work Environment & Travel Requirements

• Field-based role requiring approximately 80–90% travel within the assigned geographic territory.
• Must possess a valid driver’s license and maintain an insured, reliable vehicle in accordance with state law.
• Physical requirements include sitting, standing, walking, reaching, and lifting up to 25 pounds, with or without reasonable accommodation.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It does not represent an exhaustive list of all responsibilities and does not constitute a contract of employment. Meridian Health reserves the right to modify duties and responsibilities at any time.