1+ years of professional experience in an office or healthcare environment
Prior customer service experience making outbound calls
Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
Requirements:
Manage authorizations, notifications and other service requests received via phone calls, faxes and portal submissions
Provide excellent customer service, including handling escalated callers
Prepare authorization cases for Medical Directors, Network Operations Nurses and Case Managers
Confirm member eligibility and perform outreach to providers and/or patients to complete authorization requests and prescriptions
Job description
Job title: Intake Coordinator Location: Remote within U.S.
Duration: Fulltime Permanent Note : Pay is $17/hrs + Benefits
Ability to work an eight (8) hour shift Monday-Friday between 7am-7pm; Tuesday-Saturday or Sunday-Thursday shifts may be available
Job Description The Intake Coordinator is expected to maintain production and quality standards.
Managing authorizations / notifications and other service requests received via incoming phone calls, faxes and portal submission
Providing excellent customer service, including the ability to handle escalated callers
Determining authorization or notification requirements
Preparing authorization cases for Medical Directors, Network Operations Nurses and Case Managers
Provides clerical support to clinical staff in their medical necessity review process Handling expedited authorizations, authorization updates and status checks
Confirming member eligibility
Outreaches to providers and/or Patient to complete authorization requests and prescriptions
Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
Required:
Minimum of a High School Diploma / GED
1+ years of professional experience in an office or healthcare environment
Prior customer service experience making outbound calls
Experience working with Microsoft Office Products
Microsoft Outlook (ability to create, edit, save, and send
emails)
Microsoft Word (ability to create, edit, save, and send documents)
Microsoft Excel (ability to create, edit,
save, and send spreadsheets)
Ability to work an eight (8) hour shift Monday-Friday between 7am-7pm; Tuesday-Saturday or Sunday-Thursday shifts
may be available
Flexibility to work outside standard hours of operations due to changing business needs
Ability to trouble shoot and setup computer equipment independently
Must have a designated work area established that is separate from other living areas and can be secured to maintain
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
