As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Reference: #LI-JC1
Overview
In this role, you will own the end-to-end scoping and quoting process, acting as a strategic liaison to the Project Management team to guarantee seamless client delivery. You will also play a key part in project success by leveraging language technology and developing pilot processes to enhance efficiency.
Responsibilities
Generate precise project quotes and calculate turnaround times, aligning technical specifications with client expectations.
Drive quote conversion by following up on proposals to meet and exceed target acceptance rates.
Identify revenue opportunities and "add-on" business within existing accounts to support long-term retention.
Provide consultative advice to clients on project optimization, balancing product quality with cost-efficiency.
Partner with Business Development to design and execute sales strategies for key accounts.
Monitor account health and service usage, providing actionable feedback to internal teams to improve client satisfaction.
Optimize operational workflows and implement sales actions that reduce manual tasks and increase profit margins.
Manage financial governance by ensuring the accuracy of legal entities, POs, and billing schedules within internal systems.
Serve as a cross-functional liaison, effectively conveying specific client requirements to Project Managers with clarity and technical precision.
Achieve key performance indicators (KPIs) related to quoted volume, acceptance rates, and average project value.
Skills and Knowledge
Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
Desirable: Knowledge of other language
Essential: Total Command of Microsoft Office.
Education and Experience
Education:
Essential: Middle or higher-level vocational training in administration or university degree.
Desirable: Master's Degree.
Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.
