Customer Accounts/Collections Specialist

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

The Customer Account / Collection Specialist is a member of the Finance Department and reports to the Senior Manager- Revenue Operations. The Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations, month-end closing, and audit research. 

Essential Functions & Responsibilities 

• Maintain accurate and up-to-date customer account information 
• Respond to daily customer requests for account or invoice changes
• Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts
• Prepare and send monthly account statements to customers
• Prepare Excel spreadsheets of monthly data for external reporting needs
• Email communication to customers, including report notifications
• Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation 
• Establish and update process documents for all accounting functions performed
• Ensure accuracy, completeness, and timeliness of transactions processed
• Process payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor 
• Conduct research on discrepancies and make appropriate corrections or adjustments 
• Other duties as assigned by Finance leadership

• 3-5 years customer account and collection experience 
• Experience in ERP systems (Sage Enterprise Management) beneficial, but not required
• Outstanding computer skills including Microsoft Excel and Outlook 
• Self-managed, self-starter able to work in rapidly changing environment 
• A team player with excellent communication skills, both verbal and written 
• Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment
• Ability to adhere to hybrid scheduling