Our Company:
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...:
As a seasonal Virtual Instructor Supervisor, you will lead the recruitment, selection, training, and performance management of a team of Virtual Instructors to ensure high-quality instructional delivery. You’ll oversee day-to-day operations including onboarding, coaching, scheduling, and performance evaluations, while collaborating with leadership to align instructional talent with business needs. This role is key to maintaining instructional excellence and supporting continuous improvement in virtual learning experiences.
Location: 100% remote
Identify, recruit, interview, and assess high-caliber Virtual Instructors based on competencies and content demand, in partnership with the Manager of Virtual Instruction and District General Manager (DGM)
Manage the learning paths of Virtual Instructors
Deliver and manage company training programs (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, Mentoring)
Analyze and evaluate individual needs to develop or identify current or potential offerings that meet those needs
Conduct team meetings to share learnings and set expectations
Serve as a liaison to the Learning Development department
Provide guidance for scheduling, classroom/facilities selection, setup, and equipment
Coordinate addendum, contract pay, and hourly pay for instructors
Develop course training method analysis and success measures to provide feedback to Tax Training instructional designers
Review instructor scorecards (surveys, tests, and conversion data)
Observe, coach, and rate instructors against necessary competencies
Partner with the Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary
Assign instructors based on need and performance to meet enrollment demands
Conduct year-end performance evaluations and develop individual development plans
Perform other duties as assigned
What you'll bring to the team...:
- High school diploma or equivalent
- Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
- Demonstrated analytical and problem solving skills
- Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
- Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
- Knowledge of instructor and/or presenter evaluation programs, needs assessment theory, and relevant principles, practices and techniques
- Training project and team management experience; ability to identify potential risks associated with a proposed training initiative and recommend alternative actions; demonstrated analytical and problem-solving skills
It would be even better if you also had...:
- Bachelor’s degree in education, curriculum development, adult learning or other related field or an equivalent combination of education and experience
- Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems; knowledge of adult learning theory and instructional design theory, principles, practices, and techniques
- 3 years H&R Block tax office experience
Why work for us:
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information:
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range:
$21.59 - $32.40/Hr.
