Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Data Entry Care Management Client Services Business Communication Slack (Software) Conflict Resolution Client Services Digital File Management Google Workspace Organizational Structure

Other Skills

•
Scheduling
•
Team Management
•
Prioritization
•
Problem Solving
•
Professionalism
•
Accountability
•
Communication
•
Adaptability
•
Multitasking
•
Time Management
•
Teamwork
•
Strong Work Ethic
•
Detail Oriented
•
Reliability
•
Empathy
•
Social Skills

Roles & Responsibilities

Highly detail-oriented with strong organizational skills.
Experience in client-facing roles with strong communication abilities.
Excellent problem-solving and conflict resolution skills.
Strong people skills, empathy, and professionalism when interacting with a wide range of individuals.

Requirements:

Manage the new client intake process, ensuring all required information and documentation is collected and entered accurately.
Provide case management support for existing clients, maintaining communication and ensuring cases progress smoothly.
Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently, and that all case details and scheduling information are entered correctly to avoid operational disruptions.
Handle conflict resolution and address client concerns with professionalism and empathy.

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Job Title: Intake Coordinator / Case Management

Company: ReWorks Solutions
Location: Remote (South Africa - US Hours)
Type: Full-Time
Working Hours: Monday to Friday, 9 AM – 5 PM EST

Key Responsibilities:

Manage the new client intake process, ensuring all required information and documentation is collected and entered accurately.
Provide case management support for existing clients, maintaining communication and ensuring cases progress smoothly.
Communicate with clients and internal teams to resolve issues and answer questions.
Handle conflict resolution and address client concerns with professionalism and empathy.
Maintain accurate records and documentation within company systems.
Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently.
Ensure all case details and scheduling information are entered correctly to avoid operational disruptions.
Manage multiple tasks simultaneously while meeting time-sensitive deadlines.
Respond promptly to messages, requests, and updates from clients and team members.

Requirements

Highly detail-oriented with strong organizational skills.
Experience in client-facing roles with strong communication abilities.
Excellent problem-solving and conflict resolution skills.
Strong people skills, empathy, and professionalism when interacting with a wide range of individuals.
Ability to manage multiple tasks and changing priorities.
Highly responsive and dependable with strong time management skills.
Strong sense of accountability, responsibility, and work ethic.
Ability to work both independently and collaboratively with internal teams.
Software experience required: Rethink, Bolt, Slack, Google Workspace

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.