Functional Area Expert II

TISTA Science and Technology is seeking a Functional Area Expert II to join our growing team.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Will support ServiceNow development from Demand to delivery.
• Assemble all relevant stakeholders and develop a thorough understanding of the customer's requirements.
• Leverage detailed knowledge of ServiceNow to translate business needs into technical requirements.
• Build trusting relationships with stakeholders and guide them refining their requirements.
• Will conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery.
• Work closely with developers to ensure solutions are technically feasible.
• Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client's requirements.
  

• Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform.
• Excellent verbal and written communication skills.
• Experience working with the ServiceNow platform, with focus in the Service Catalog module.
• Experience using Agile/Scrum methodologies.
• Experience with client presentation development and demonstration.
• Experience producing professional documentation.
• Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance.
• Experience designing and implementing process workflows.
• Experience leading a diverse group in process re-engineering.
• Experience applying human centered design concepts.
• Experience in user experience (UX) and customer experience (CX) design.
• Customer Relationship Management experience.

Education:

• Bachelor's Degree in Engineering, related scientific or technical discipline, or equivalent PLUS 10 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance: 

• The ability to pass a Tier 4/HIGH Background Investigation.

Location:

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range:

• The pay for this position ranges from $73,730 to $85,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/