Call Coaching Advisor : Sri Lanka (Remote)

• Coach front office teams to improve call handling and new patient conversion rates through patient-centric interactions.
• Monitor calls, analyze trends, provide feedback, and identify improvement areas.
• Assist in bi-weekly/monthly call reviews, providing insights and reports on new patient call activities within given deadlines while maintaining standards and accuracy of outputs.
• Develop strategies to meet client goals and improve call handling and patient engagement.
• Stay updated on best practices and innovative training, and call strategies.

• Ability to coach front office teams on effective call handling to improve patient experience, satisfaction, and new patient conversions.
• Proficient in reviewing and analyzing calls to deliver actionable feedback that improves call quality and performance.
• Strong ability to analyze call data and generate insights on conversions, key patient concerns, successful practices, and trends to support client goals.
• Ensures accurate and thorough inbound call reviews, including guideline adherence and precise tagging in the call tracking system.

• Ability to manage time effectively across coaching, call reviews, analysis, and reporting to meet deadlines.
• Willingness to learn continuously and adopt best practices and new tools to improve call handling.
• Strong interpersonal skills to collaborate with clients and internal teams to drive improvements.
• Ability to clearly communicate insights and performance trends with actionable recommendations.
• Tech-savvy, with comfort using call tracking, analytics, and reporting tools to monitor performance.

• BizyCorp offers a compelling package:
• Schedule your 8-hour workday within the specified time frame. Since we are 100% virtual, we can create a flexible work schedule for 4 hours to be covered between 6pm to 10pm, and the remaining 4 hours to be covered between 10pm - 4.00 am.
• Work-from-Home: Enjoy the convenience of remote work.
• EPF/ETF: Enrollment in Sri Lanka’s employee provident and trust funds.
• Legal Compliance: Adherence to the Sri Lankan Shop and Office Act.
• Salary: Starting at 90,000 LKR (including basic pay and allowances), with a potential increment after a 6-month probation.
• Additional Perks include: Paid leave, selected training/certification programs, and performance-based annual rewards.
• Global Exposure: Work with international clients and a diverse team of 250+ employees worldwide.

We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.

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