Commissions Inquiry Analyst

In this role, you'll be the "detective" of commissions. Do you enjoy problem-solving, scavenger hunts, or piecing together puzzles? If you thrive on digging deep to uncover solutions to complex issues, this could be the perfect fit for you. You'll be responsible for resolving our TA's most challenging inquiries. If you're up for the challenge, see if you have what it takes! This is a full-time position.

At this time, we are unable to consider applicants who reside in or will perform work from California or Washington due to business and operational requirements.

Employees located in the Greater Chicagoland Area or Dallas/Frisco area are currently expected to work from the office 1 day per week; however, this is subject to change.

Why Join Us?

We are a fast-paced and rapidly growing company. Avant is an exciting and dynamic place to work every day. We are a team of real people with real goals, striving to be the best in our industry. Innovation is at the heart of what we do as we transform the industry to help our TA’s choose Avant time and time again. We are looking for high performers who are highly competent and ready to make an impact. The Avant team is one of a kind, with a deep understanding of next-generation technologies. If you believe you're a great fit for our unique team and are ready to make an impact while driving our commission’s process to success, we encourage you to apply!

Responsibilities:

• The Commissions Inquiry Specialist is responsible for researching and resolving commission inquiries, including providing regular updates to all parties, collaborating with the Lead and Supervisor on escalations, and addressing new cases within 2 business days.
• Demonstrates a foundational understanding of supplier processes.
• Effectively communicates with both Partners and Suppliers, providing timely status updates and resolutions while ensuring clarity and maintaining strong relationships.
• Conducts thorough research to resolve each commission inquiry, including reviewing current and previous supplier commission reports, internal databases, supplier portals, and contacting the relevant Supplier.
• Coordinates with the Supervisor or Lead for additional support when needed to resolve cases.
• Handles any necessary tagging or adjustments as they arise.
• May travel for company events, approximately twice per year.
• Perform other tasks as assigned. Position can change based on business needs.

• Maintain a positive attitude in all situations, staying calm under pressure even when things get hectic.
• Must have a solid understanding of TSD and its mechanics, with at least 2+ years of experience working in a TSD role within the commission department.
• Exceptional communication skills, including the ability to gauge your audience, empathetic listening, a courteous phone/email demeanor, and leading with professionalism. Confident and clear communicator across various channels (in-person, phone, email).
• Ability to work both independently and collaboratively in a team environment.
• Strong organizational and time management skills, with the ability to thrive in a fast-paced environment.
• A proactive, can-do attitude with a strong commitment to accuracy and integrity.
• Natural curiosity and proven problem-solving with an emphasis on accuracy and integrity.
• Experience with Salesforce is required; familiarity with RPM is a plus.
• Strong analytical abilities to identify and resolve transactional disputes.
• Capable of handling large volumes of data and effectively prioritizing tasks.
• Skilled in managing difficult situations and adapting quickly to shifting priorities, while collaborating effectively across departments to drive results and ensure seamless operations.
• High proficiency with computers and the Microsoft Office suite, with the ability to use independent judgment to plan, prioritize, and organize a diverse workload.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave

The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers and coworkers.