Brokerage Representative I - Remote

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

• Data entry (open customers' files, validate information, credit and invoicing).

• Collect supplementary information or documentation from customers, drivers, custom and other offices, when required.

• Identify customer profiles discrepancies.

• Answer standard questions and requests from customers, drivers, customs and other offices.

• Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents.

• 6 months to 2 years of experience in customs operations - Preferred 

• Previous experience in a call center environment – Preferred 

• In-depth knowledge of customs operations, laws and regulations, and other government departments 

• In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process 

• Customs Specialist ‘’CCS’’ certification - Preferred  

• Intermediate computer skills: Microsoft Office 

• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

• Bachelor's degree or International equivalent - Preferred

• 2 weeks of paid vacation after one year of service. 

• Vision, health, and dental benefits after three months of service. 

• Overtime. 

• Weekly Pay/ Direct Deposit- Every Friday. 

• Immediate access to UPS ‘Employee Discounts’ upon hiring. 

• Paid training. 

• Pension Plan. 

• Free Onsite Parking. 

• Opportunity for advancement within a Fortune 50 Company. 

• Adhere to the company’s Appearance Guidelines. 

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.