Patient Engagement Specialist III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for processing new referrals, validates insurance eligibility and/or patient copay or cost share, and educates and (most importantly) excites patients about organizational programs!

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

· Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment.

· Completes virtual outreach patients referred to Higi’s programs from partnering providers or

organizations.

· Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and

efficiently.

· Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with

Higi’s clinical team members, and device ordering.

· Demonstrates a professional attitude, sound judgment, and empathy in all interactions with

patients, caregivers, and other internal/external healthcare team members.

· Acts an integral part of a team of passionate healthcare experts spearheading the development of

innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

KNOWLEDGE, SKILLS AND ABILITIES

· Empathy, patience, and passion for delivering a phenomenal patient experience

· Exceptional written, verbal and interpersonal communication skills

· EHR/CMR experience (Preferred)

· Highly personable, social telephone manner

· Able to inform, reassure, and roll with resistance as needed

· Work effectively with minimum supervision

· Work well in a team environment

EDUCATION AND TRAINING

· High School Diploma or GED required.

· Associates or Bachelors degree in a health related field a plus.

· Two (2) plus years of customer service, sales, or direct patient-facing experience.

· Experience working with the senior population in home health, clinics, or other health service

setting (Preferred)

· Experience to thrive in a fully virtual environment (Preferred)

· Or equivalent combination of education and/or experience.

OTHER COMPETENCIES

· Drive for Results - Establishes aggressive goals and takes appropriate, calculated risks to achieve results. Acts with a sense of urgency regarding personal and organizational goals and priorities. Demonstrates discipline and does the right thing, even when it is difficult. Shows determination and persistence in the face of challenges. · Customer-Focus - Listens to understand the customer’s perspective and is patient with their frustrations and struggles. Anticipates customer needs and demonstrates commitment to exceeding their expectations. Shares ideas on how to enhance the customer experience. Builds rapport with customers through being empathetic and demonstrating reliability. · Self-Awareness - Thinks through possible outcomes and impact on others before taking action. Recognizes strong emotional reactions and directs the energy into productive behavior and communication. Can articulate personal values and aspirations. Leverages personal strengths while working on managing weaknesses. · Valuing Others - Values and embraces the individuality of others by treating everyone with dignity, respect, and compassion. Appreciates other cultures and perspectives and seeks common ground through listening and demonstrating empathy. Credits others for their contributions and accomplishments. Builds relationships across the organization through transparency and extending trust to others. · Learning Agility and Development - Seeks after and takes on challenging assignments to broaden skills and perspective. Proactively seeks out resources to support personal development (books, articles, online resources, company resources, subject matter experts, etc.) Reflects on and discusses successes and failures to learn and strive for continuous improvement. Continuously seeks feedback from peers and leaders on growth opportunities. · Innovation - Seeks and shares ideas to improve work processes, from small tweaks to large changes. Applies the creative ideas from others and embraces opportunities to pilot and experiment. Reflects on and discusses how new ideas and processes impact other teams and the customer. Adjusts to changing conditions and finds ways to get the work done

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com