Account Director - EMEA – Client Success
Key Role Competencies
Channel Bakers “Price of Admission” Competencies:
- Comfortable Around Higher Management
- Directing Others
- Managerial Courage
- Business Acumen
- Dealing with Ambiguity
- Learning on the Fly
- Customer Focus
- Drive for Results
Job Description
Life as an Account Director at Channel Bakers is exciting, dynamic and no two days are ever the same.
Your unwavering commitment centers on fostering client growth—a guiding principle that defines your role. Your deep commercial acumen, industry expertise, and unrelenting focus converge to optimize revenue generation. Your profound understanding of the competitive landscape and your acute grasp of market dynamics underscore your strategic prowess
You collaborate closely with a team of talented and passionate Account Managers and Advertising Specialists, and together you deliver the outcomes our clients depend on us for, whatever it takes.
Your role spans across diverse client profiles, and you assume a central role in steering strategic client interactions, including the execution of quarterly business reviews, client evaluations, and the confirmation of advertising budgets. You develop media plans, present to clients and work closely with our Business Development team to facilitate warm handovers of newly onboarded Accounts.
Your relentless pursuit of inventive avenues resonates with your commitment to empower our clients in unlocking their brand's full potential. Leveraging your extensive experience in sales, you adeptly craft strategies to cultivate and strengthen their relationship with Channel Bakers, showcasing your senior-level expertise. Working closely with Account Managers, you ensure that the delivery of your carefully constructed strategy is fully executed with budgets effectively managed and campaigns fully optimized. You partner with our Finance teams to insure accurate and on time client invoicing.
As a dedicated people-focused Account Director, you will empower your peers’ growth by assigning challenging and developmental tasks, facilitating frequent account performance-focused discussions, and serving as a dedicated coach and mentor. Your commitment to candid and constructive communication ensures you provide timely, clear, and actionable feedback to support team members' development.
Additionally, Account Director’s will play a pivotal role in advancing the department's capabilities. This involves collaborating closely with the Senior Director of EMEA to identify training needs and gaps within the team. You will also work in conjunction with the Learning and Development team to design and implement effective training programs, contributing to the ongoing development and success of the department."
You are agile and used to being able to shift gears comfortably, make decisions and act without having the total picture. You can deal comfortably and present to more senior leaders without undue tension or nerves. You naturally analyze both your successes and failures and utilize feedback in order to learn and shape your own development. You act with empathy and emotional intelligence and are able to demonstrate flexibility, even in the most challenging of situations. You are a keen observer of society and trends, specifically amongst the target audiences of your clients.
You can effectively cope with change and know how to pivot when needed. You learn quickly and will try anything to find solutions. You can be counted on to exceed goals successfully and steadfastly push yourself and others to get over the line. You are dedicated to meeting the expectations and reeds of all stakeholders and always act with the client in mind.
Required Qualifications And Experience
- Minimum 5+ years of Marketing or Advertising experience in a fast moving, client facing environment
- Degree in Public Relations, Marketing, Advertising or Communications preferred.
- Experience of Amazon Advertising required and exposure to Demand Side Platform (DSP) and Amazon Marketing Cloud (AMC) a significant advantage.
- Demonstrated experience of collaborating with high performing teams and aiding in the developing talented individuals
- Demonstrated proficiency in analytical and qualitative skills - unphased by numerical data, with a mastery that extends beyond numerical figures, delving into the understanding of the "how" and "why" these data points hold significance and impact for our clients.
- Proficient user of standard office software (MS Office etc.). Intermediate or advanced excel skills are an advantage.
- Demonstrated proficiency in strategically driving incremental revenue, cultivating fresh connections, and nurturing and fortifying established relationships at a senior level.
- Established track record of effective collaboration with the Finance department to ensure precise client invoicing
- Proven experience in fostering a culture of mentorship and providing steadfast support within high-performing teams
- Proven track history of driving your own professional and personal development
Everyday Tasks
- Developing and designing strategy through hard data, customer behavior insights and metrics to drive client sales and brand awareness.
- Lead client pitches/presentations and manage media plan
- Focus on growing revenue, selling services and deepening our client’s relationships with Channel Bakers.
- Participate in recruiting, training, and contributing to the growth of a dynamic team that actively contributes to our clients' success and surpasses their performance objectives
- Manage CRM and keep client data up to date
- Responsible for SKAI client questions/emails, and SKAI Automation rules strategy
- Communicate regularly with clients via calls, email and in person meetings to assess campaign performance and strategy.
- Developing media plans, overseeing budgets, and campaigns and ensuring quality execution across the board.
- Responsible for SOW renewal
- Collaborate with Senior Manager, Advertising and the Learning and Development team to identify business-critical learning opportunities and develop effective training materials and programs for the team
- Respond promptly to ad hoc client requests and team requests, demonstrating flexibility and a commitment to exceptional teamwork and client service
- Maintain validity of any necessary or mandated platform or partner certifications that are required of your role
- Work collaboratively with the Finance team to facilitate the organized tracking and prompt settlement of client invoices, maintaining precision and timeliness
- Assist with ad-hoc projects/client requests and tasks as required
- Communicate and collaborate cross-functionally within Channel Bakers and other key stakeholders
Note - This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments
Essential Job Functions
- Operating in a remote setting, this position requires the use of standard office equipment.
- The Employee is required to stand, walk, bend, uses hand to handle or feel objects, or tools, reach with hands and arms, talk and hear for extended periods of time.
- Frequently standing/sitting/walking up to 8 hours per day
- Frequently using hands/arms up to 8 hours per day
- Occasionally lifting between 5 – 50 lbs.
- Occasionally climbing/crouching/crawling
- Occasional exposure to fumes
- Moderate noise level
- Frequently viewing a computer monitor screen up to 8 hours per day
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Position Details
- Office Location: Remote in EU
- Role Classification: Individual Contributor
- Reports To: Senior Director, EMEA
- Travel: Occasional overnight travel required about 15% of the time
- Hours: Full - Time (Mon - Fri 8am to 5pm) with flexible working potential
Working At Channel Bakers
Working at Channel Bakers is a job like no other.
We take pride in our culture and our sense of community. We strive to offer a fun and engaging environment to help our Bakers bring their best and authentic selves to work daily. We regularly take time to connect and have fun together as a team. We get to work alongside some incredibly talented co-workers and partner with some of the world's most prolific and inspirational brands. We are proud to have a very diverse team of Bakers from the US, Germany, France, Brazil, Scotland, India, Taiwan, and Mongolia, just to name a few! We are a truly global organization headquartered in California with offices in Taiwan, China, the Philippines, and the UK.
Our core tenet is that we exist to help people, which is at the heart of all that we do.
We enjoy the challenge of new and unfamiliar tasks; change is our normal, and we can shift gears comfortably. We love to exceed our work and personal goals, and most importantly, we are dedicated to exceeding our clients' expectations. We value self-development; it helps us help others better.
Job Perks
- Private Medical Insurance.
- Flexible Working
- Paid Holidays
- Absurd ‘Summer’ Fridays
- Paid volunteer time
- Regular team social events
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the Employee. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.
