Partnership Coordinator

Role Objective:

Communicate with valued marketing partners to educate them on developments of features. You will be involved in supporting marketing partners to make the most out of their promotional emails. This process includes, but is not limited to, introducing marketers to email annotations, being closely involved in troubleshooting, and communicating your findings with the team. We are seeking a detail-oriented and highly skilled Partnership Coordinator to manage a high volume of email communications with brands and various marketing platforms. The ideal candidate will handle routine support inquiries as well as escalate technical issues to engineers and document bugs for further investigation.

Location: 100% Remote (PST Hours)

Pay: $23/hour on W2 plus benefits

Long-Term Contract

Responsibilities:

• Ensure quick and thorough communication with marketing partners
• Gather relevant feedback 
• Provide timely and accurate information/responses to customer queries.
• Support marketing partners when annotated emails don’t work as expected and report findings 
• Collaborate with engineers to create and document bugs for resolution
• Document all customer interactions and technical issues accurately
• Prepare and update support documentation and FAQs
• Update internal documentation and guidelines

Requirements

• Excellent communication skills (written & spoken)
• Maintain a professional and courteous manner in all customer interactions
• Ability to prioritize tasks 
• Strong problem-solving abilities and attention to detail.
• Organizational Skills -- Ability to review data, keep track of information, and report to the team 
• Adaptable to different workflows
• Knowledge of Google Sheets
• Work independently and in a team 

Preferred Attributes: 

• Knowledge of Email Marketing 
• Degree in Marketing/Communications or similar fields
• Comfortable working with Google Workspace

Benefits

Paid Time Off

Subsidized Medical, Dental and Vision Insurance

401k Retirement Savings

Employee Assistance Programs