Experience in using CRM systems (Salesforce) and in Customer Service / Customer Success across multiple platforms
Requirements:
Serve as the first point of contact for incoming Chinese clients (primarily parents), managing leads from multi-channel marketing and reporting on progress
Conduct calls and respond to inquiries to qualify leads, ensuring accurate data entry and management in Salesforce
Develop and maintain positive customer relationships, updating and tracking leads through the sales pipeline in Salesforce
Schedule meetings with Crimson’s Academic Advisor and support outreach activities (expos, seminars, webinars, school talks)
Job description
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
EdTech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
This is a full-time position, based in the US.
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.
What are the main responsibilities for this role?
Working closely with the Marketing Manager and the North America Chinese marketing and sales team. This role will be focused on being the first point of contact for incoming potential Chinese clients (primarily parents), ensuring a smooth customer experience across a variety of Crimson programs, by:
Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly/monthly progress reporting, customer behavior, and user experience.
Making calls and responding to enquiries from parents and students to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce.
Establish, develop and maintain positive and professional customer interactions and relationships for Crimson creating a positive first impression that aligns with the company’s dedication to a high quality service
Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
Schedule meetings for the leads to meet with Crimson’s Academic Advisor
Continuously improving sales techniques, processes and enhancing industry
Able to manage sales target and KPI independently and as a team
Support in coordination of specific outreach tactics including expos, seminars, webinars, school talks, and related event support.
What skills and experience are required?
Native or Proficient in Mandarin
Proficient in English - Spoken/Written
Excellent communication skills
Excellent organization skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in Chinese Marketing platforms and channels
Experience in Customer Service, Customer Success
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
Experience in the education sector — for example, the high school or higher education space(s) (preferred but not mandatory)
Background in college consulting or similarly parent focused roles (preferred but not mandatory)
Why work for Crimson?
Flexible working environment, you will be empowered to structure how you work
Option to work from our many locations/remotely around the globe (role dependent) with us!
Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
$1,000 training budget per year- we love to level up!
Psychologist on staff
Impressive fireside chats and workshops to help the team continuously level up
Radical Candour is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe!
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
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