Key Facts

Remote From:

Full time

English

Hard Skills

Application Programming Interface (API) CI/CD Systems Design Observability Project Integration Project Management Cloud Dataflow Service Integration And Management Cutover Planning And Management Security Requirements Analysis Capacity Planning Storage Management Dependency Analysis Access Controls Reliability Engineering Privacy Law Telemetry Release Management Data Remanence Process Sequencing Event Logging Contract Management Stakeholder Communications Cost Management Operational Resilience Disaster Recovery Critical Path Method (CPM) Scheduling Escalation Management Incident Management Software Deployment Continuous Monitoring Program Implementation Product Roadmap Management Runbook Reliability Engineering Software Modernization Data Management Cadence SKILL Meeting Facilitation Risk Management

Other Skills

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Program Management
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Decision Making
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Distributed Team Management
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Communication
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Leadership
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Dealing With Ambiguity
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Negotiation
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Teamwork

Roles & Responsibilities

Strong program management fundamentals (project planning, dependency mapping, RAID, stakeholder management).
Technical fluency: system design concepts, APIs, data flows, environments, CI/CD concepts.
Experience driving cross-team software/platform/infrastructure programs.
Comfort with ambiguity and technical trade-offs; ability to facilitate decisions.

Requirements:

Program strategy planning: define objectives, success metrics, scope, sequencing; build an integrated roadmap and manage critical path and trade-offs.
Technical coordination: translate business goals into technical milestones; drive integration plans across services, APIs, data contracts, and environments; ensure non-functional requirements (reliability, scalability, security, privacy, cost, observability).
Execution leadership: establish operating cadence across dependent teams; anticipate bottlenecks; negotiate sequencing and resourcing; own RAID management and escalation.
Release and operational readiness: drive launch plans, cutovers, feature flags, rollback strategies, and runbooks; partner with SRE/Infra to ensure monitoring, alerting, SLOs, and on-call readiness.

Ness Digital Engineering

Information Technology & Services

About Ness Digital Engineering

Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Job Description: Technical Program Manager

Location: Remote / Hybrid

Type: Full-Time

Experience: 8–12+ Years

About the Role

A Technical Program Manager drives complex, cross-team technical programs that require
deep coordination across our client's engineering domains (AI, Data, Platform,
Infrastructure, SRE, End User Computing). TPMs partner closely with engineering &
product leadership to deliver initiatives where architecture, integration, reliability,
performance, and technical trade-offs are central to success.
TPMs are expected to be technically fluent (able to understand system design, APIs, data
flows, reliability constraints), while remaining primarily accountable for program
execution, cross-functional alignment, and outcomes. They will partner closely with
technical leads to drive the technical implementation plans and roadmaps.
TPMs must be able to work in a complex environment with matrixed teams and
organizations. TPMs must provide project/program visibility to technical and business
stakeholders around key projects, status, risks, and post-launch metrics.

Key Responsibilities

Program strategy & planning
• Define program objectives, success metrics, scope boundaries, and sequencing.
• Build an integrated roadmap across teams; manage critical path and trade-offs.

Technical coordination
• Translate business goals into technical milestones and engineering deliverables.
• Drive integration plans across services, APIs, data contracts, and environments.
• Ensure non-functional requirements are planned: reliability, scalability, security,
privacy, cost, and observability.

Execution leadership
• Establish operating cadence across internal & dependent teams (working session,
project reviews, milestone reviews, launch readiness, go/no-go).
• Anticipate bottlenecks; negotiate sequencing and resourcing with engineering
leaders.
• Own RAID management and escalation with options and recommendations.
Release & operational readiness
• Drive launch plans, cutovers, feature flags, rollback strategies, and runbooks.
• Partner with SRE/Infra to ensure monitoring, alerting, SLOs, and on-call readiness.

Stakeholder management
• Align engineering, product/business, security/compliance, and operations.
• Communicate progress and trade-offs clearly to leadership; maintain a decision
log.

A TPM consistently:
• Drives cross-team execution without relying on escalation as the primary lever.
• Makes ambiguity smaller: produces clear charters, milestones, and dependency
maps.
• Understands enough technical detail to:
o Ask the right questions
o Surface integration risks early
o Identify missing work (e.g., telemetry, data backfills, DR, access controls)

• Anticipates and manages systemic risks (migration complexity, reliability debt, data
quality).
• Ships with operational excellence: readiness reviews, runbooks, SLOs, post-launch
validation.

Skillset Requirements
Required
• Strong program management fundamentals (project planning, dependency
mapping, RAID, stakeholder management).
• Technical fluency: system design concepts, APIs, data flows, environments, CI/CD
concepts.
• Experience driving cross-team software/platform/infrastructure programs.
• Comfort with ambiguity and technical trade-offs; can facilitate decisions.
Preferred
• Experience with AI/ML or data platforms.
• Familiarity with SRE practices (SLO/SLI, incident management, observability).
• Experience with large migrations, platform modernization, or reliability programs.

Success Measures
• Milestones met with predictable delivery and transparent trade-offs.
• Reduced integration surprises; fewer late-stage scope discoveries.
• Launches meet reliability/security/operational readiness standards.
• Stakeholders report high trust, clarity, and reduced coordination overhead.