Account Manager

The Liberty Company is one of the fastest growing independent insurance brokers in the nation and we are seeking a talented Employee Benefits Account Manager to support our growing team in California! This is a remote position with a requirement to live in California and have experience in the California employee benefits insurance market.

We believe your work should bring you your JOB—the Joy of Being. That means feeling valued, supported, and inspired while doing meaningful work alongside people who care. As we continue to grow, we’re looking for individuals who want to contribute ideas, innovate with purpose, and thrive in an environment where positivity and growth go hand in hand.

We support our people with competitive total compensation, comprehensive benefits, generous paid time off and holidays, continued education opportunities, and company-sponsored programs focused on wellness, stress management, and community involvement—because your career and your well-being both matter here.

Position Summary:
The Account Manager works closely with the Account Executive to ensure the effective delivery of the employee benefits program to large group clients. In this role, you will work closely with clients, carriers, vendors, and the Account Executive to deliver a remarkable client experience that supports their overall business objectives.

Essential Duties and Responsibilities

• Works closely with the assigned Account Executive to provide service support to assigned clients
• Cultivate strong relationships by understanding client needs, anticipating challenges, and proactively addressing concerns
• Collaborate with the Account Executive and Producer(s) to ensure all benefit related tasks are completed
• Stay informed on industry regulations and compliance requirements
• Work closely with clients to ensure ERISA compliance responsibilities are met timely and with accuracy
• Facilitate broker compliance tasks while indemnifying company risk
• Investigate and resolve complex benefit related inquiries and concerns, demonstrating a commitment to client satisfaction
• Provide clear and concise communication regarding industry updates, policy changes, benefits education, and other relevant information
• Maintain detailed and accurate records using our internal agency management system, shared file system and other applicable software applications
• Create employee benefit guides, presentations and other key documents that are client and employee facing
• Learn and maintain benefit administration platforms as needed
• Complies with agency management data standards and timing requirements
• Acknowledge and respond to all client requests timely and professionally
• Develop and maintain excellent carrier and vendor relationships
• Performs other tasks on projects as needed/assigned to support the overall development and advancement of the Employee Benefits team