GitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts and grow our EMEA Enterprise Organisation, with a focus on new business as well as strengthening relationships.
As a Senior Solutions Engineer, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features, particularly in comparison to customers’ existing technology landscapes, painting a compelling vision to change, and making that change journey tangible. The ideal candidate will be a strategic partner in driving customer success, leveraging deep industry insights to influence digital transformation while gaining hands-on experience in solving complex business challenges, fostering strong relationships, and shaping the future of GitHub’s customer engagement strategies.
Engage in pre-sales activities with large customers to align and influence business partners and customer stakeholders, aiming for a technical win and driving solution selection.
Develop and maintain external relationships within the customer organizations to support strategic alignment and solution adoption.
Identify customer issues and collaborate with technical teams to present solutions, conducting proofs of concept and product demos to address technical challenges.
Analyze customer situations to advise on gaps that GitHub solutions can fill, contributing to strategic frameworks and roadmaps that address customer pain points.
Assist in building and delivering content for marketing events, acting as a liaison to enhance customer engagement and showcase GitHub's value proposition.
Develop expertise in GitHub Copilot, understanding its capabilities and articulating GitHub's approach to an AI-driven software development lifecycle.
Develop expertise in GitHub Advanced Security, understanding its capabilities and articulating GitHub's approach to application security to customers, acting as a trusted advisor in security program development.
Synthesize and communicate business and industry insights to identify growth opportunities and align product features with customer digital transformation initiatives.
Design and develop innovative solutions that leverage GitHub's platform capabilities to address complex customer challenges, ensuring alignment with their strategic goals.
Develop and maintain strong industry competitive insight in both development platforms as well as AI assisted software development.
Collaborate with sales and account management teams and partners to develop strategic account plans that drive long-term customer success and growth.
Required Qualifications:
8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR equivalent experience.
Ability to travel up to 40% throughout Germany and the wider EMEA region to meet with customers, with occasional travel beyond this (e.g. USA) for company events.
Fluent in both German and English
Preferred Qualifications:
10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
3+ years’ experience in digital transformation using software modernization to drive customer business outcomes
3+ years’ experience in business consulting, consultative selling, or customer-facing experience
5+ years’ experience orchestrating technical, support, and/or partner teams
Extensive experience in the software development industry, with a focus on digital transformation and the ability to translate complex technical concepts into clear, actionable strategies for customers
Experience in DevSecOps and Information Security
Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
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