SAP BASIS Digital Customer Engagement Manager

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a SAP BASIS Digital Customer Engagement Manager:

Responsibilities:

• Advise customers on technical architecture and landscape issues.
• Support de-escalation of critical customer situations, collaborating with relevant technical teams.
• Participate in customer release and maintenance activities.
• Provide ongoing technical support and continuous knowledge transfer.
• Review account status and manage transitions as volume or complexity increases.

Requirements:

• Minimum 5 years of hands-on SAP Basis experience.
• Proven experience in SAP Brownfield migrations and OS/DB upgrades.
• 2+ years of cloud knowledge (solution management, consulting, or delivery).
• Direct experience with S/4 HANA Applications and HANA databases.
• Experience with Hyperscalers (AWS, Azure, or GCP).
• Strong understanding of Technical Managed Services and ITSM processes.
• Excellent stakeholder management, presentation, and communication skills.

Desired:

• Experience integrating SaaS products (Ariba, Salesforce, C4S) with SAP landscapes.
• Experience migrating from on-premise to cloud environments.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.

Requirements

Requirements:

• Minimum 5 years of hands-on SAP Basis experience.
• Proven experience in SAP Brownfield migrations and OS/DB upgrades.
• 2+ years of cloud knowledge (solution management, consulting, or delivery).
• Direct experience with S/4 HANA Applications and HANA databases.
• Experience with Hyperscalers (AWS, Azure, or GCP).
• Strong understanding of Technical Managed Services and ITSM processes.
• Excellent stakeholder management, presentation, and communication skills.