Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Stakeholder Communications Audit Info System (AIS) Help Desk Support Digital File Management Invoicing Process Management Cash Register Regulatory Compliance Office Management Digital File Management Small Office/Home Office Network Underwriting Portfolio Management Insurance Sales Performance Management Presentation Training Continuous Improvement Process

Other Skills

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Quality Assurance
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Digital Literacy
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Professionalism
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Communication
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Relationship Building
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Time Management
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Teamwork
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Detail Oriented
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Willingness To Learn

Roles & Responsibilities

Matric or equivalent
Minimum 2 years' experience in administrative or office support roles (insurance industry experience beneficial but not mandatory)
Strong English communication skills with confident verbal presentation
Dedicated home office with reliable fibre internet (100/100 Mbps)

Requirements:

Assist with day-to-day office operations and documentation management, maintaining accurate electronic and physical records for audit and compliance.
Support invoicing, refunds, and cancellation processes in line with company procedures.
Maintain clear, professional communication with clients, brokers, insurers, and internal teams, and build strong working relationships for portfolio growth.
Ensure all administrative activity meets quality standards and regulatory requirements while contributing to efficient office processes aligned with business targets.

Insure Connect Services

Insurance

About Insure Connect Services

Insure Connect is an independent organisation with over 25 years of Insurance administration and outsourced experience by an insurance company, broker and Underwriting Managers to administer and manage functions in preference to delivering those services in-house. For any insurance business the concept of outsourcing important aspects of its service offering is one it must take seriously, as clients and brokers may perceive the company to be forgoing control of some of its core functions. It is equally important, however, that clients and brokers understand what it means to outsource and the benefits it delivers. We are global leaders in attracting, retaining, scaling, training and developing talent, who have exceptional English language written and communication skills, and extremely high work ethic, familiar with a highly regulated industry and its requirements, the business case is that they are located in South Africa where the costs of these services are significantly lower than anywhere else globally.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

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Job description

At Insure Connect Services, we partner with forward-thinking UK and Australian brokerages to place skilled South African professionals into remote, high-impact roles. Our approach is structured, transparent, and digitally enabled—designed to move quickly without compromising on quality.

As part of our growing administrative support pipeline, we’re connecting capable office administrators with international opportunities as demand arises.

THE OPPORTUNITY

This role is suited to a detail-oriented, tech-comfortable Junior Administrator who enjoys working within well-defined processes while supporting international teams across documentation, client communication, and office coordination. It offers a stable and structured role with clear upskilling potential, where the client is happy to provide training. Success in this position is very much about aptitude, initiative, and a keen learning spirit, ensuring long-term career growth within a modern, remote working environment.

KEY RESPONSIBILITIES

ADMINISTRATIVE & OFFICE SUPPORT

* Assist with day-to-day office operations and documentation management

* Maintain accurate electronic and physical records for audit and compliance purposes

* Support invoicing, refunds, and cancellation processes in line with company procedures

CLIENT & STAKEHOLDER ENGAGEMENT

* Maintain clear, professional communication with clients, brokers, insurers, and internal teams

* Build and maintain strong working relationships that support long-term portfolio growth

COMPLIANCE & PROCESS MANAGEMENT

* Ensure all administrative activity meets quality standards and regulatory requirements

* Contribute to efficient office processes aligned with business targets

TEAM CONTRIBUTION

* Work closely with account executives and underwriters on portfolio movements

* Meet productivity expectations and contribute to continuous improvement within the team

MINIMUM REQUIREMENTS

* Matric or equivalent

* FAIS compliance advantageous

* Minimum 2 years’ experience in administrative or office support roles (insurance industry experience beneficial but not mandatory)

* Degree or Diploma in a relevant field advantageous

* Proven experience engaging directly with clients in a professional setting

* Strong English communication skills with confident verbal presentation

* Willingness to time-shift for UK or Australian working hours

* Dedicated home office with reliable fibre internet (100/100 Mbps)

* South African citizen, residing in South Africa

* A short video introduction will form part of the application process

REMUNERATION

* Salary bracket: R15,000 to R20,000 per month

WHY JOIN THE ICS TALENT NETWORK?

Our model is built around preparedness and alignment. By joining the ICS talent pipeline, you’re pre-qualified, visible to international brokers, and ready to step into opportunities as they arise—without repeated applications or delays.

Structured. Stable. Professional. With Upskilling Potential. International.

Ready to apply?

APPLY

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