Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Commercial Insurances Claims And Litigation Management Productivity Improvement Fraud Detection Insurance Regulatory Law Claims And Litigation Management Policy Analysis Client Services

Other Skills

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Computer Literacy
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Professionalism
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Time Management
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Teamwork
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Proactivity
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Detail Oriented
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Verbal Communication Skills
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Relationship Building

Roles & Responsibilities

Matric or equivalent
Minimum 3 years’ experience in Short Term Insurance Claims (Commercial, Personal, and Motor)
Strong communication skills (verbal and written)
Proficient in computer systems and claims platforms

Requirements:

Provide end-to-end claims support across Commercial, Personal, and Motor lines, including notification intake, validity/value assessment, appointment of assessors or loss adjusters, and resolution with accurate records and regulatory compliance.
Deliver professional, timely communication to clients, account executives, and insurers; build and maintain relationships to support client satisfaction through proactive claims handling.
Contribute to operational excellence by reducing claims expenses, improving efficiency, meeting productivity targets, and maintaining meticulous documentation, including reporting suspected fraud.
Foster learning and growth by embracing continuous development, sharing knowledge with the team, and aligning with company values to drive a culture of excellence.

Insure Connect Services

Insurance

About Insure Connect Services

Insure Connect is an independent organisation with over 25 years of Insurance administration and outsourced experience by an insurance company, broker and Underwriting Managers to administer and manage functions in preference to delivering those services in-house. For any insurance business the concept of outsourcing important aspects of its service offering is one it must take seriously, as clients and brokers may perceive the company to be forgoing control of some of its core functions. It is equally important, however, that clients and brokers understand what it means to outsource and the benefits it delivers. We are global leaders in attracting, retaining, scaling, training and developing talent, who have exceptional English language written and communication skills, and extremely high work ethic, familiar with a highly regulated industry and its requirements, the business case is that they are located in South Africa where the costs of these services are significantly lower than anywhere else globally.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

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Job description

We are connecting with and recruiting experienced professionals who are ready to step into a dynamic role as soon as the need arises within our UK and AUS operations.

Role Overview

At ICS, we serve the needs of international brokers and insurance firms, specialising in connecting experienced professionals with exciting opportunities in the brokering and insurance sectors. As demand for skilled talent grows, we are building and maintaining a diverse, pre-qualified talent pool to meet our clients’ needs quickly and efficiently.

We are currently recruiting to build this pipeline, with an expected turnaround time of approximately 4 to 8 weeks.

As a Short Term Insurance Claims Administrator, you will provide end-to-end claims support across Commercial, Personal, and Motor Lines. You’ll play a key role in ensuring efficient claims processing, maintaining high service standards, and supporting brokers in achieving business objectives.

Key Responsibilities

Claims Administration & Management

Receive and process claims notifications across Commercial, Personal, and Motor portfolios.
Assess claims validity, estimate values, and apply policy terms and conditions.
Appoint assessors or loss adjusters and manage claims to resolution.
Maintain accurate records and ensure compliance with internal and regulatory standards.
Liaise between clients and insurers to ensure timely communication and resolution.
Follow up on recoveries and ensure clients are kept informed throughout the process.

Client & Stakeholder Engagement

Deliver professional, timely communication to clients, account executives, and insurers.
Build and maintain strong relationships with internal and external stakeholders.
Support client satisfaction goals through proactive claims handling.

Operational Excellence

Contribute to reducing claims expenses and improving operational efficiency.
Meet productivity and performance targets.
Report suspected fraud or irregularities and maintain meticulous documentation.

Learning & Growth

Embrace continuous development and share knowledge with the team.
Align with company values and contribute to a culture of excellence.

Minimum Requirements

Matric or equivalent.
Minimum 3 years’ experience in Short Term Insurance Claims (Commercial, Personal, and Motor).
Strong communication skills (verbal and written).
Proficient in computer systems and claims platforms.
Set up for remote work in the event of loadshedding or internet failure.