Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Care Planning Developmental Disabilities Medicaid Waiver Long-Term Care Team Nursing Care Management Service Management Provider Network Management Behavioral Health Forward Planning

Other Skills

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Needs Assessment
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Communication
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Analytical Skills
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Leadership
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Adaptability
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Teamwork
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Empathy

Roles & Responsibilities

Bachelor’s degree in psychology, social work, nursing, or other relevant human services field with at least 2 years of full-time experience working with individuals with IDD and at least 2 years of LTSS experience in community settings
Bachelor’s degree outside the human services field with at least 4 years of full-time experience working with individuals with IDD and at least 2 years LTSS experience in community settings
Master’s degree with at least 1 year of full-time experience working with individuals with IDD and at least 2 years LTSS experience in community settings
Residence in North Carolina and ability to travel regularly to perform job duties

Requirements:

Serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members; lead Team Based Care to ensure holistic support integrating physical health, behavioral health, and LTSS
Meet members in their communities to assess current and projected needs and build Person-Centered Care Plans/ISP
Facilitate interdisciplinary team meetings to coordinate care among doctors, specialists, providers, and families
Guide members through transitions (e.g., moving from school to adulthood, returning home from care facilities) and help secure the right paid supports to maintain health and wellness

Partners Health Management

About Partners Health Management

You will often hear people call Partners a North Carolina local management entity/managed care organization or LME/MCO. We think of ourselves as an MCO…a Member Care Organization™. Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disability, substance use disorder and traumatic brain injury services. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve. Partners manages care in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Surry, Stanly, Union and Yadkin Counties. Our Crisis Line is available all day, every day at 1-888-235-HOPE (4673). Learn more about us at www.PartnersBHM.org.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

**This is a mobile position which will work primarily out in the assigned communities.**

Join a Mission That Moves With You: Mobile/Remote Care Management across NC

Why You’ll Love Working Here

In 2026, the future of healthcare is in the community. As an I/DD Care Manager at Partners, you aren't just managing files—you are the architect of a better life for individuals with Intellectual and Developmental Disabilities.

We offer a role that balances clinical excellence with geographic flexibility, supported by one of the most stable and competitive benefits packages in North Carolina.

The Perks of Joining Our Team:

Work Where You Live: Fully mobile/remote role serving the counties you live in, work in and call home.
Financial Security: State Retirement Pension plan, 401(k) with employer match, company paid life and disability insurance, and an annual incentive bonus.
Health & Wellness: Low-deductible medical/dental plans and generous vacation + sick time accruals.
Student Loan Relief: We are a Public Service Loan Forgiveness (PSLF) Qualifying Employer—let your work pay off your education.
Celebrate Life: 12 paid holidays and dedicated wellness programs.

See attachment for additional details.

Location: Available for Gastonia NC location; Mobile/Remote position

Projected Hiring Range: Depending on Experience

Closing Date: Open Until Filled

Your Impact & Role

As a Partners Care Manager, you will serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members. You will lead "Team Based Care," ensuring our members receive holistic support that integrates physical health, behavioral health, and long-term supports and services.

What a Typical Week Looks Like:

Meet Members Where They Are: Meet members in their communities to assess their current and projected needs to build Person-Centered Care Plans/Individual Support Plans (ISP) to get them closer to achieving their vision for their lives.
Integrative Leadership: Facilitate interdisciplinary team meetings to ensure doctors, specialists, providers and families are all moving in the same direction to meet the member’s needs.
Transition Expert: Guide members through life’s big changes—moving from school to adulthood, returning home from care facilities, gaining optimal independence and finding the right combination of paid supports to maintain or increase overall health and wellness.
Empowerment: Educate members and families on their rights and connect them to the array of services and our network of providers to secure their future.

Who You Are

A Mobile Professional: A North Carolina resident and you thrive on the road and value the autonomy of a community-based role. Travel is an essential part of how you connect with those you serve.
A Systems Navigator: You understand (or are eager to master) Medicaid regulations, 1915i services, and the Tailored Plan landscape.
A Person-Centered Planner: You believe there is no "one size fits all" solution in care management. You bring a voice to vulnerable individuals through your strengths of observation, connecting the dots, supporting their journey through your planning skills.
Qualified Candidate to apply:You’ve earned your degree and put it to work! Congratulations! You are who we are looking for if one of these many different scenarios describe you…
- You have earned a Bachelor’s degree in a human services field like psychology, social work, nursing or other relevant human services field:
  - and you bring with you a minimum of 2 years full-time experience working with individuals with Intellectual and Developmental Disabilities
  - and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community OR
- You earned a Bachelor’s degree outside the human services field
  - and you have at least 4 years full-time experience working with individuals with Intellectual and Developmental Disabilities.
  - and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community OR
- You earned a Master’s degree
  - and have a minimum of 1 year full time experience working with individuals with Intellectual and Developmental Disabilities
  - and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community
- You reside in North Carolina
- You have the ability to travel regularly as needed to perform job duties