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Operation and Support Engineer (f/m/d)

ng-voice GmbH

Roles & Responsibilities

  • Experience with Linux systems (setup, administration, operation)
  • Networking infrastructure experience (routing, switching, firewalls, and load balancing)
  • IMS experience with debugging/tracing skills (Wireshark)
  • Excellent English communication and customer-facing support experience, with ability to work in rotating shifts

Requirements:

  • Ensure continuous operations of the deployed solution
  • Support clients' technical teams 24/7 via online portal, phone, email, and chat
  • Manage incidents to resolve issues within the SLA, including escalation to higher support levels when necessary
  • Troubleshoot IMS Telco or Cloud-related issues

Job description

About us
Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks. 
 
As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.  

We are growing our Mexico-based team and looking for operation and support engineers.
Tasks
What you’ll do:
  • Continuous operations of the solution.
  • Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
  • Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
  • Troubleshoot IMS Telco or Cloud-related issues.
  • Keep clients updated on the progress.
  • Continuously monitor the deployed solutions.
  • Continuously improve internal processes and KPI.
Requirements
Our Ideal new colleague: 
  • Experience with Linux machines (setup, admin, operation).
  • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
  • Debugging and tracing skills (Wireshark).
  • You are experienced with IMS.
  • Very good communication and customer handling skills.
  • Fluency in English.
  • Available to work in rotating shifts
  • Experience providing support to technical clients and their teams.
 
Nice to have:  
  • Knowledge of signaling standards and protocols such as SIP and Diameter.
  • Experience with Kubernetes administration.
  • Worked with public clouds like AWS and GCP.
  • Experience in mobile networks (EPC and 5G).
Benefits
A little more about our culture and why you should join   
  • Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work    
  • We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry   
  • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company   
  • We are more interested in your experience and knowledge than formal degrees   
  • Entrepreneurial culture and flat hierarchies   
  • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees) 
  • Home office budget (for full-time employees)
#LI-MC1
Apply for this job
About us

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.  

Hope we caught your attention; we look forward to getting to know you! 

DISCLAIMER 

Even if you do not meet 100% of the requirements, however, you think this role will be a good match for you, please send in your application. We would love to be in touch! 

Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration. 
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