Application Support Specialist

Summary: 1 year contract (Fully Remote)

Shift: 8 AM - 4 PM EST hours

Responsibilities:

• Provide clear, timely, and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
• Participate daily in required team and support group meetings

Requirements:

• 5 years of IT experience
• Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
• Proficient with Microsoft Office (Word, Outlook, Excel)
• Experience with Guidewire Suite

Required Skills:

• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
• Ability to think creatively and “outside the box”
• Experience writing clear technical “how-to” guides

Preferred Skills:

• 1–3 years of insurance industry experience
• Experience conducting user access reviews
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus