Key Facts

Remote From:

Full time

Greek, English

Hard Skills

Claims And Litigation Management Cross-Functional Collaboration Medical Insurance Claims Medical Science Analytics Regulatory Compliance Client Services General Data Protection Regulation (GDPR) Claims And Litigation Management Issue Management Online Communication

Other Skills

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Information Gathering
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Microsoft Office
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Non-Verbal Communication
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Accountability
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Time Management
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Teamwork
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Organizational Skills
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Analytical Thinking
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Detail Oriented
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Prioritization
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Problem Solving

Roles & Responsibilities

University degree in Economics, Mathematics or Business Administration
Proficient knowledge of MS Office (Word, PowerPoint, Excel)
Excellent oral and written communication in Greek and English, with strong time management and organizational skills
Strong analytical thinking with attention to detail and ability to prioritize tasks

Requirements:

Provides high quality customer service to Group Clients according to company’s standards and guidelines
Manages claim processing and provides high quality service maximizing the customer experience of Group Claims
Provides efficient calculation of claim payments process using respective methodology per each policy and proceeds accordingly to claims payments
Examines and decides upon claim eligibility through reviewing insurance policy terms and conditions

NN Group

Financial Services

About NN Group

NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years. With our 15,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 18 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu. NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO). For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy. Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.

Company type: XLarge

Industry: Financial Services

Founded: 2018

Company size: 10001

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Job description

About us:
At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 8 consecutive years.

What you will do:
The main purpose of this role is to become an active part of the Group Claims team and be responsible to provide high quality service to Group Clients. This will be a 6-month fixed term position.

Your main responsibilities will include:

•   Provides high quality customer service to Croup Clients according to company’s standards and guidelines
•   Supports the implementation of Group Claims strategy and contributes towards the achievement of the departments’ KPIs
•   Manages claim processing and provides high quality service maximizing the customer experience of Group Claims
•   Provides efficient calculation of claim payments process using respective methodology per each policy and proceeds accordingly to claims payments
•   Examines and decides upon claim eligibility through reviewing insurance policy terms and conditions
•   Ensures compliance with data protection local regulatory and Company’s policies
•   Responsible to accurate update claim reserves and payments data on company’s claims system
•   Communicates daily with medical centers representatives for the exchange of all necessary information when handling direct payments claims
•   Consults and cooperates with company’s partner doctors to get medical guidelines and ensure accurate claim evaluation
•   Gathers and analyses complex information from different resources for the accurate evaluation of claims
•   Collaborates with internal teams (IT/ POS/ Accounting etc.) for the effective resolution of claim related issues such as technical problems, general policy issues or bank and accounting issues

Desired Skills/Experience:
You need to have:
•   University degree in Economics, Mathematics, Business Administration
•   Proficient knowledge of MS Office (Word, PowerPoint, Excel)
•   Excellent oral and written communication (Greek & English), time management and organization skills
•   Strong analytical thinking with attention to detail, ability to prioritize tasks accordingly

Personal Profile:
As a Group Claims Employee, you must have/be:
•   Strong sense of responsibility
•   Ability to solve problems
•   Attention to detail
•   Focus on results
•   Strong communication skills
•   Team player mentality

What we offer:

•   Extensive training opportunities - on-demand and on-site options
•   Partnership with multiple educational institutions across Greece for advanced education, with tuition support
•   Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
•   Well-being and work-life balance
•   One-time budget for home-office equipment to make your work-from-home comfortable
•   Recognition and rewards for excellence
•   Monthly meal allowance
•   Recently renovated offices, central location, with easy access